Free PDF Quiz 2026 Updated L5M9: Exam Operations Management Collection Pdf

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Operations Processes and Systems- Four Vs of operations
  • 1. Visibility
    • 2. Variation in demand
      • 3. Volume
        • 4. Variety
          - Process design and analysis
          • 1. Types of operations: manufacturing and services
            • 2. Input–transformation–output model
              Operations Strategy and Performance- Operations strategy development
              • 1. Top-down vs bottom-up strategy perspectives
                • 2. Stages of operations strategy evolution
                  - Order winners and order qualifiers
                  • 1. Competitive positioning through operations capability
                    Operations Management Concepts- Performance objectives of operations
                    • 1. Speed
                      • 2. Dependability
                        • 3. Quality
                          • 4. Cost
                            • 5. Flexibility
                              - Definition and scope of operations management
                              • 1. Operations as transformation process (input–transformation–output)
                                • 2. Role of operations in supply chain efficiency and effectiveness
                                  Performance Improvement in Operations- Continuous improvement approaches
                                  • 1. Business process re-engineering
                                    • 2. Process improvement methodologies
                                      - Performance measurement and benchmarking
                                      • 1. Benchmarking techniques
                                        • 2. Setting performance targets
                                          Quality and Reliability Management- Failure prevention and recovery
                                          • 1. Failure Mode and Effects Analysis (FMEA)
                                            • 2. Failure measurement and impact
                                              • 3. Maintenance strategies and reliability improvement
                                                - Total Quality Management (TQM)
                                                • 1. Quality assurance vs total quality

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                                                  CIPS Operations Management Sample Questions (Q75-Q80):

                                                  NEW QUESTION # 75
                                                  The Public Sector only provides Services not Goods. Is this TRUE?

                                                  Answer: B

                                                  Explanation:
                                                  The statement is not true. The Public Sector can provide both goods and services. The study guide gives the example of Uganda, where the government produces bread and sugar and provides this at a subsidised rate to citizens. Most countries' Public Sector also provides services such as education and transport. Therefore option 3 is correct. P.65


                                                  NEW QUESTION # 76
                                                  There are four dimensions of operating processes; volume, variety, variation and visibility. What is meant by variation?

                                                  Answer: C

                                                  Explanation:
                                                  The correct answer is 1- fluctuation in demand for an item. E.g. demand for woolly hats has a high variation depending on the time of year. Other products such as bread have a low variation as demand is more constant. Be careful not to confuse variation with variety. Variety is the number of different products made. This is from p.48-49


                                                  NEW QUESTION # 77
                                                  In Operations Management strategies, there are 10 strategic areas which fall into two categories: structure-related and infrastructure-related. Which of the following are structure-related? Select TWO

                                                  Answer: A,D

                                                  Explanation:
                                                  Capacity and Supply Network are structure-related. The other three are Infrastructure-related. This is from p.35-36 of the study guide. Structure is about the 'hardware' of the business and physical attributes. Infra-structure is considered the software and are easier to change.


                                                  NEW QUESTION # 78
                                                  There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE

                                                  Answer: B,D,E

                                                  Explanation:
                                                  The 5S Model is always to do with cleaning and organising. Therefore the correct answers are sorting, sustaining and shining. You may have seen this in other modules and the words might be slightly different, for example sweeping sometimes comes up instead of shining. The reason for the changes is that these are translations from Japanese, and depending on who translated it, the list is sometimes different. They always make the words begin with S though. See p.110


                                                  NEW QUESTION # 79
                                                  Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.

                                                  Answer: B,D,E

                                                  Explanation:
                                                  The other 5 principles are; customer focus, system integration, communication and continuous improvement


                                                  NEW QUESTION # 80
                                                  ......

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