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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Engagement (GPE) Implementation45%- Defining customer segments and engagement strategies
- Agent experience and real-time insights
- Optimization and continuous improvement
- Setup and configuration basics
- Creating and managing action maps
Topic 2: Predictive Routing (GPR) Implementation40%- Testing, validation, and deployment
- Performance monitoring and reporting
- Data preparation and model training
- Getting started and prerequisites
- Configuration and setup of GPR
Topic 3: AI Fundamentals in Genesys Cloud CX15%- Core AI concepts for customer engagement
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- AI architecture and integration within Genesys Cloud CX

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q53-Q58):

NEW QUESTION # 53
Genesys Cloud automatically generates monthly reports for queues using GPR.
(True/False)
Response:

Answer: B


NEW QUESTION # 54
Which of the following best describes the core purpose of Genesys Predictive Engagement (GPE)?
Response:

Answer: C


NEW QUESTION # 55
Where can agents find predictive scores about a visitor's likelihood to achieve a defined business outcome?
Response:

Answer: B


NEW QUESTION # 56
What are two ways to limit when an action map triggers?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 57
Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 58
......

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