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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design | 25% | - Design solutions using best practices - Define integration and migration strategies - Model healthcare entities and data structures - Plan security, compliance, and reporting |
| Topic 2: Implement | 30% | - Set up security and access controls - Implement integrations and APIs - Customize features and objects - Configure OmniStudio components - Install and configure Health Cloud - Build reports and dashboards |
| Topic 3: Deploy | 25% | - Plan pre-deployment and post-deployment activities - Operate and maintain Health Cloud solutions - Manage mobile capabilities |
| Topic 4: Discovery | 20% | - Identify customer personas and stakeholders - Gather functional and technical requirements - Define capabilities from use cases |
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問題 #96
What are three requirements for implementing patients or members in Health Cloud?
Choose 3 answers
答案：A,C,E
問題 #97
A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to Health Cloud. It requires a solution that allows for question banks and version control for this standardized survey.
Which solution should a consultant recommend?
答案：A
解題說明：
Step-by-Step Explanatio n:
Discovery Framework for PROMs Surveys:
The Discovery Framework in Health Cloud supports question banks, standardized survey templates, and version control.
Exact Extract:
"Use the Discovery Framework to create assessments with question banks, reusable questions, and versioning to manage standardized surveys such as PROMs." Reference:
Why Not Other Options?
Salesforce Surveys/Salesforce Feedback Management: Support surveys, but do not natively support question banks or version control for standardized, healthcare-specific forms.
Health Cloud Forms: Used for simple data capture, not for full-featured assessments with question banks and versioning.
Conclusion:
The Discovery Framework is the recommended solution for managing PROMs with question banks and version control.
問題 #98
A customer that already has Service Cloud is onboarding a new business unit, which needs to use Health Cloud.
Which three organization-wide default settings should an administrator change to ensure the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI)?
Choose 3 answers
答案：B,D,E
解題說明：
When onboarding Health Cloud into an org that already uses Service Cloud, it's critical to properly configure Organization-Wide Defaults (OWD) to ensure that protected health information (PHI) remains restricted.
The correct settings are:
A . Set Person Accounts to Private
Patients are modeled as Person Accounts in Health Cloud.
Setting Person Accounts to Private ensures PHI isn't exposed to users outside the Health Cloud business unit.
B . Set related clinical objects to Controlled by Parent or Private
Clinical objects (e.g., Care Plans, Assessments, Referrals) often relate to patients.
Making them Controlled by Parent (Person Account) or Private ensures only authorized users can see PHI.
E . Set Health Details to Controlled by Parent or Private
Health Details contain sensitive clinical data.
Must be restricted at the OWD level to prevent exposure to non-Health Cloud users.
Why not the others?
C . Set Account and Contract to Private
Regular business Accounts/Contracts are part of Service Cloud, not typically where PHI resides. Restricting them isn't required for PHI protection.
D . Set Contact to Controlled by Parent
Contacts in Health Cloud are often caregivers or providers, not patients (who are Person Accounts).
PHI protection centers around Person Accounts + Clinical Objects + Health Details, not Contacts.
Salesforce Health Cloud Reference:
Salesforce Health Cloud Security and Sharing Guide:
"For HIPAA and other PHI compliance, set Person Accounts and Health Cloud clinical objects to Private or Controlled by Parent."
"Ensure Health Details are not exposed via default sharing."
問題 #99
As part of a post-visit summary, a client wants to send patients information documenting their visit and care plan. A patient advocate will select from templates to create personalized documents to send. Which tool should a developer use to provide the necessary functionality?
答案：B
解題說明：
OmniStudio Document Generation allows users to dynamically generate personalized documents from Microsoft Word/DOCX or PDF templates using Salesforce record data. OmniStudio separates presentation, guided interaction, Salesforce data access, and server-side orchestration through FlexCards, OmniScripts, DataRaptors/Data Mappers, and Integration Procedures. Integrated Care Management structures care plans around reusable problems, goals, interventions, assessments, and care-team activities so care coordination can be standardized and personalized. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (OmniStudio Document Generation) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - OmniStudio; Care Plan
問題 #100
A health plan provider would like to manage prior authorizations with predefined approval criteria. Which three features in Health Cloud should a consultant recommend in this case?
答案：B,D,E
解題說明：
Managing prior authorizations with automated rules requires the Utilization Management data model (CareRequest, CareRequestItem), Business Rules Engine (BRE / Expression Sets) for decision logic, and prebuilt out-of-the-box Process libraries. Utilization Management structures care requests, authorization review, medical-necessity determination, concurrent review, and related payer-provider approval workflows.
Business Rules Engine uses decision matrices, expression sets, and reusable rule templates to externalize decision logic from user-interface components and workflows. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Out-of-the-box Process libraries; Business Rules Engine; Utilization Management data model) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Utilization Management; Business Rules Engine
問題 #101
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AP-211證照: https://www.vcesoft.com/AP-211-pdf.html
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