시험패스에유효한ITIL-4-Foundation최고품질시험덤프공부자료덤프자료

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Section	Weight	Objectives
Understand the key ITIL practices	30-35%	- Service configuration management practices - Service desk practice - Incident management and request fulfillment practices - Service level management practices - Continual improvement practices - Supplier management practices - Relationship management practices
Understand how the ITIL framework guides the organization	15-20%	- Other frameworks and methods - Nature and use of the ITIL guiding principles - The ITIL principles in detail
Understand the key concepts of service management	15-20%	- Organize and deliver value with services - Key concepts of the service relationship - Key concepts of creating value with services
Understand the purpose and effects of the service value system	15-20%	- Opportunity and demand - The service value chain - The ITIL practices in the service value chain - Overview of the service value system
Understand the four dimensions of service management	15-20%	- Partners and suppliers - Overview of the four dimensions - Information and technology - Value streams and processes - Organizations and people

>> ITIL-4-Foundation최고품질 시험덤프 공부자료 <<

ITIL-4-Foundation시험대비 덤프자료 & ITIL-4-Foundation덤프문제집

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최신 ITIL 4 ITIL-4-Foundation 무료샘플문제 (Q21-Q26):

질문 # 21
Which is included in the purpose of the 'improve' value chain activity?

A. Ensuring continual engagement and good relationships with all stakeholders
B. Ensuring a shared understanding of the improvement direction for services across the organization
C. Ensuring that services continually meet expectations for quality, costs, and lime to market
D. Ensuring the continual improvement of practices across all value chain activities

정답：D

설명：
The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.
https://wiki.process-symphony.com.au/framework/lifecycle/service-value-systemitil-4/#:~:text=The%20purpose

질문 # 22
Which activity is NOT recommended by the start where you are' guiding principle?

A. Using source data to avoid any unintentional data distortion found in reports
B. Applying risk management when considering to introduce new processes
C. Discarding existing processes before assessing their usefulness
D. Involving people who are not familiar with a service when observing and assessing its activities

정답：C

질문 # 23
Which is an activity of 'problem identification'?

A. Analyzing information from software developers
B. Establishing problem workarounds
C. Analyzing the cause of problems
D. Establishing potential permanent solutions

정답：A

질문 # 24
Which is an objective of the design coordination process?

A. To document the initial structure and relationship between services and customers
B. To assess and evaluate all changes and their impact on service designs
C. To produce service design packages and ensure they are handed over to service transition
D. To gather and document new service level requirements from the customer

정답：C

설명：
Explanation
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질문 # 25
Which practice guarantees that users have a range of access channels to choose from to report problems?

A. Incident management
B. Change enablement
C. Service desk
D. Service level management

정답：C

질문 # 26
......

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