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Salesforce EX-Con-101 Exam Syllabus Topics:

Section	Objectives
Topic 1: Experience Cloud Fundamentals	- Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud
Topic 2: Experience Personalization	- Audience targeting and segmentation - Salesforce CMS integration - Content personalization strategies
Topic 3: Analytics and Optimization	- Experience Cloud reporting and dashboards - Adoption and performance metrics
Topic 4: Security and Access	- User authentication and login methods - Sharing models and data visibility - Profiles, permission sets, and roles in Experience Cloud
Topic 5: Collaboration and Engagement	- Case management in Experience Cloud - Chatter and community engagement features
Topic 6: Experience Site Configuration	- Site creation and setup - Navigation and structure configuration - Templates and branding

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q49-Q54):

NEW QUESTION # 49
Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren't' able to seerecords owned by their peers and subordinates.
What should be done to resolve the issue?

A. A Sharing Set needs to becreated.
B. A sharing Rule needs t be created.
C. Retail managers needs to be put in the execute role in the Role Hierarchy
D. Retail managers need to be given super User access.

Answer: D

Explanation:
Super User access is a feature that allows you to grant access to records owned by other users who have the same role or a role below them in the role hierarchy. You can use Super User access to give retail managers access to records owned by their peers and subordinates.

NEW QUESTION # 50
A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.
Which two user license types should be granted to customers to support this sharingrequirement?
Choose 2 answers

A. Customer Community User
B. Partner Community User
C. Customer Community Plus Login User
D. Customer Community Login User

Answer: B,C

Explanation:
To support the sharing requirement of using advanced sharing rules for thecustom object, CK should grant two user license types to customers: Partner Community User and Customer Community Plus Login User.
These license types allow customers to access custom objects and a subset of standard CRM objects, such as accounts, contacts, cases, and dashboards. These license types also support advanced sharing features, such as role hierarchy, sharing rules, manual sharing, and Apex sharing.

NEW QUESTION # 51
Cloud Kicks has recently rolled out a new Experience Cloud site for its customers. The site has been activated and the contacts have been enabled as customer users. However, none of the users received their login credentials in an email.
What caused this issue?

A. The sender's email address was changed while it was pending verification.
B. The welcome emails were not enabled for the site.
C. The roles were not enabled for the users.
D. The sender's email address was changed and not verified.

Answer: D

Explanation:
One possible cause of this issue is that the sender's email address was changed and not verified. The sender's email address is the email address that appears as the sender ofthe welcome emails to the customer users. If the sender's email address is changed, it needs to be verified by clicking on a link in a verification email. If the verification is not completed, the welcome emails will not be sent.

NEW QUESTION # 52
DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use itsnetwork of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.
What should the Experience Cloud consultant recommend?

A. Create a peer-to-peer forum for agents and share the URL withemployees.
B. Create a self-service community for agents and an app for employees.
C. Create a digital experience for agents and an app for employees.
D. Create a digital experience for agents and share the URL with employees.

Answer: C

Explanation:
The Experience Cloud consultant should recommend creating a digital experience for agents and an app for employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. An app is a collection of items that work together to serve a particular function. By creating a digital experience for agents, DR can offer them a portal where they can manage claims, access resources, and collaborate with DR employees. By creating an app for employees, DR can provide them with a workspace where they can approve settlements and adjustments, view reports and dashboards, and communicate with agents.

NEW QUESTION # 53
Universal Containers (UC) works with regional partners to sell localized products. UC Is actively accepting new partner applications in certain regions. Partners can only apply using uCs referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public.
What should the Experience Cloud consultant recommend?

A. Create a public site for existing partners and allow them to generate token-based referral links for prospect partners.
B. Create an authenticated digital experience for partners and allow them to refer other partners in their region.
C. Create a public site for prospect partners, show them a nondisclosure agreement, and allow them to fill out on application form on the site.
D. Create an app for the Internalbusiness development team and allow them to generate token-based referral links for existing partners In their region.

Answer: D

Explanation:
This option allows UC to control the access to the partner application form and ensure that only qualified partners can apply. Token-based referral links are unique and expire after a certain time, which adds an extra layer of security. Creating an app for the internal team also allows UC to track the performance of the referral program and reward the existing partners accordingly1

NEW QUESTION # 54
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