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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Related Certifications:	SAP Certified Presales Consultant SAP Certified CX Solution Advisor
Exam Price:	$500 - $700 USD
Exam Format:	Multiple Choice, Multiple Response
Passing Score:	73%
Exam Duration:	60 minutes
Certificate Validity Period:	5 years
Available Languages:	English
Real Exam Qty:	30
Recommended Training:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:	SAP Certification Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored / Onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q12-Q17):

NEW QUESTION # 12
What is SAP Customer Data Cloud designed to do?

A. Connect information from a single source.
B. Execute end-to-end loyalty campaigns.
C. Provide multiple views of the customer.
D. Manage customer identities, consent, and preferences.

Answer: D

NEW QUESTION # 13
Which solution can be used to analyze a real-time 360 view of the customer?

A. Enterprise Consent and Preference Management
B. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
C. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
D. SAP Customer Data Platform

Answer: D

NEW QUESTION # 14
Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
Which SAP Customer Experience solution would you recommend?

A. SAP Commerce Cloud
B. SAP Sales Cloud Version 2
C. SAP Customer Data Platform
D. SAP Emarsys

Answer: B

NEW QUESTION # 15
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Rapid, continuous innovation by running the latest software version
B. Complex and costly upgrades from custom extensions
C. Data quality and consistency challenges
D. Efficient operations of IT security and efficiency
E. Better process execution through improved data quality

Answer: A,D,E

NEW QUESTION # 16
Which SAP CX solution would you position to process customer issues?

A. SAP Customer Data Cloud
B. SAP Service Cloud Version 2
C. SAP Emarsys
D. SAP Sales Cloud Version 2

Answer: B

NEW QUESTION # 17
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