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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionObjectives
Topic 1: Tools and Artifacts- Co-creation methods
  • 1. Stakeholder workshops
    • 2. Design collaboration techniques
      - Salesforce platform capabilities
      • 1. Feasibility, desirability, viability assessment
        • 2. High-level platform feature mapping
          Topic 2: Intangible Deliverables- Communication and visioning
          • 1. Vision presentation techniques
            • 2. Storytelling for product strategy
              - Stakeholder alignment
              • 1. Stakeholder engagement strategies
                • 2. Cross-functional relationship mapping
                  Topic 3: Value Design- Challenge framing and problem definition
                  • 1. Understanding organizational dynamics
                    • 2. Defining effective challenge statements
                      - Strategic direction
                      • 1. Business outcome alignment
                        • 2. Innovation opportunity identification

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                          Salesforce Certified Platform Strategy Designer Sample Questions (Q94-Q99):

                          NEW QUESTION # 94
                          Cloud Kicks' (CK) product teams are well-led, productive, and meet their KPIs. However, the teams tend to become siloed and focused on their individual team priorities, occasionally leaving CK's customer experience fragmented.
                          Which tool should CK's strategy designer recommend to grow and nurture cross-departmental collaboration?

                          Answer: C

                          Explanation:
                          The best tool to grow and nurture cross-departmental collaboration is V2MOM with shared methods, as this helps align the teams around a common vision, values, methods, obstacles, and measures. A roadmap of cross-product features or an annual leadership summit may not be enough to foster ongoing collaboration and communication.


                          NEW QUESTION # 95
                          An insurance company has a claims handling process that involves multiple team members, different departments, and many disparate systems. Which Salesforce automation tool should a strategy designer recommend to improve business process efficiency?

                          Answer: B

                          Explanation:
                          MuleSoft integrates disparate cross-departmental systems and automates complex enterprise workflows. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. Business process modeling makes roles, activities, handoffs, decision points, inputs, outputs, and delays visible across an operational workflow.
                          That makes it more suitable for redesigning a multi-party internal process than a customer-facing journey or a Jobs To Be Done statement. Here, MuleSoft is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Sales Cloud focuses attention elsewhere, while Financial Services Cloud addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
                          Study Guide Topics: Tools and Artifacts
                          Official Salesforce Reference: Process Mapping for Business Analysts - Get Started with Process Mapping


                          NEW QUESTION # 96
                          Cloud Kicks' existing customers are loyal, but the company believes its total addressable market is larger.
                          What should their strategy designer explore to increase market share?

                          Answer: A

                          Explanation:
                          The strategy designer should explore diversifying product offerings to increase market share. This means creating new products or services that appeal to different customer segments or needs, and expanding the customer base and revenue potential of the business. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/diversify-product-offerings


                          NEW QUESTION # 97
                          A strategy designer is presenting the results of a design sprint including sketches of new concepts for an upcoming release. Several business stakeholders were not aligned on the priorities driving the design sprint outcomes and spent the meeting arguing about new directions in which they would like to take the product.
                          What should the strategy designer do to gain alignment?

                          Answer: B

                          Explanation:
                          Grounding discussions in user research insights can refocus stakeholder conversations on user needs and the underlying problems the project aims to solve. This approach can help align stakeholders by emphasizing the importance of addressing these user-centered issues, moving beyond personal preferences or directions.


                          NEW QUESTION # 98
                          Cloud Kicks has generated a handful of ideas to solve the challenge of customer dissatisfaction over long waiting periods between order placement and delivery.
                          Which method should the strategy designer use to help stakeholders decide which ideas to build-

                          Answer: A

                          Explanation:
                          A priority matrix is a method that helps stakeholders decide which ideas to build by evaluating them based on two criteria, such as impact and feasibility. It helps prioritize the most valuable and viable solutions and eliminate the ones that are not worth pursuing. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/prioritize-ideas-with-a-priority-matrix A Priority Matrix is a tool used in decision-making to help stakeholders prioritize tasks or ideas based on their urgency and importance. For Cloud Kicks, facing a challenge with customer dissatisfaction due to long waiting periods, a Priority Matrix will help the team to visually plot the ideas based on their potential impact on solving the issue and the effort required to implement them. This method allows for a structured comparison of ideas, making it easier to decide which ones to build on.


                          NEW QUESTION # 99
                          ......

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