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The GCP-GCX exam is based on the latest version of Genesys Cloud CX and covers topics such as designing and configuring call flows, managing inbound and outbound interactions, creating and managing user accounts and groups, and configuring voice and chat channels. Additionally, the exam covers topics such as analytics and reporting, workforce management, and integrations with third-party applications. GCP-GCX exam is designed to be comprehensive and challenging, and passing it requires a thorough understanding of Genesys Cloud CX solutions and their implementation. A GCP-GCX certification provides professionals with a competitive edge in the job market and demonstrates their expertise in the field of customer experience management.

Genesys GCP-GCX Certification Exam is designed for professionals with a minimum of six months of experience working with Genesys Cloud CX. Candidates for the exam should have a solid understanding of contact center concepts and technologies, as well as experience with Genesys Cloud CX administration and configuration. GCP-GCX exam consists of 65 multiple-choice questions and must be completed within 90 minutes.

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Genesys GCP-GCX Certification Exam is intended for professionals who are responsible for managing customer experience operations, including contact center managers, contact center supervisors, customer service managers, and other professionals who work in customer experience management. GCP-GCX Exam covers a wide range of topics related to the Genesys Cloud CX platform, including configuration, integration, reporting, and analytics.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q113-Q118):

NEW QUESTION # 113
All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT
__________.

Answer: C

Explanation:
Explanation
Configuring a trunk is not a step that needs to be completed to configure an Edge appliance. A trunk is a connection between Genesys Cloud CX and an external telephony provider, such as a carrier or a PBX. A trunk is not part of the Edge configuration, but rather a separate entity that can be associated with an Edge group. The steps that need to be completed to configure an Edge appliance are:
* Create a Site
* Create an Edge Group
* Associate the network interface
* Authenticate the Edge
* Configure the Edge Connectors
* Assign the Edge to a Site References: https://help.mypurecloud.com/articles/configure-an-edge-device/
* https://help.mypurecloud.com/articles/about-trunks/


NEW QUESTION # 114
Which of the following types of interactions can be configured for Recording Policies?

Answer: E


NEW QUESTION # 115
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

Answer: B


NEW QUESTION # 116
Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

Answer: B

Explanation:
Reference:
Core Services is the platform component that manages account configuration, directory search, user membership, phone call routing, and agent assignment in Genesys Cloud CX. Core Services is a set of services that provide essential functionality and data for Genesys Cloud CX applications and integrations. Core Services include various features and functions, such as:
Account configuration
Directory search
User membership
Phone call routing
Agent assignment
Presence management
Notifications
Authentication
Authorization
Billing
Some other platform components of Genesys Cloud CX are Public Interface Services, Communication Services, Application Services, etc. Reference: https://help.mypurecloud.com/articles/platform-overview/ https://help.mypurecloud.com/articles/core-services-overview/


NEW QUESTION # 117
Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

Answer: C


NEW QUESTION # 118
......

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