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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:SAP
Exam Name:Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:C_BCSCX_2502
Exam Duration:60 minutes
Exam Format:Multiple choice
Available Languages:English
Passing Score:73%
Real Exam Qty:30
Recommended Training:Positioning SAP Customer Experience Solutions (SAP Learning)
SAP Customer Experience Overview Learning Journeys
Exam Registration:SAP Certification Hub
SAP Learning Hub
Sample Questions:SAP C_BCSCX_2502 Sample Questions
Exam Way:Online proctored exam via SAP Certification Hub
Pre Condition:No formal prerequisite required; basic understanding of SAP Business Suite and SAP Customer Experience solutions recommended.
Official Syllabus URL:https://learning.sap.com

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SAP C_BCSCX_2502 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2
  • Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3
  • Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q24-Q29):

NEW QUESTION # 24
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

Answer: A,C,D


NEW QUESTION # 25
Which application would you recommend to manage the customer consent and preference lifecycle?

Answer: C


NEW QUESTION # 26
Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
Which SAP Customer Experience solution would you recommend?

Answer: B


NEW QUESTION # 27
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

Answer: A,B,D


NEW QUESTION # 28
Which SAP CX solution would you position to process customer issues?

Answer: C


NEW QUESTION # 29
......

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