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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Fundamentals	9%	- Navigate the Slack Admin console - Understand Slack roles and responsibilities - Differentiate between Slack plans and features
Topic 2: Enabling Slack Success	15%	- Use analytics and reporting to measure engagement - Create help channels for user support - Promote best practices and user adoption - Drive organizational collaboration and productivity
Topic 3: App Administration	10%	- Configure app permissions and settings - Manage integrations and workflows - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory
Topic 4: Channel & User Group Administration	28%	- Implement channel naming conventions and best practices - Manage default channels and required channels - Configure channel management policies - Convert public channels to private channels - Manage user groups and channel permissions
Topic 5: Security	15%	- Manage DLP (Data Loss Prevention) and retention policies - Enable multi-factor authentication (MFA) - Monitor and audit workspace activity - Configure security policies and compliance settings - Configure domain and IP restrictions
Topic 6: User Lifecycle Management	14%	- Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding - Manage user roles and admin roles
Topic 7: Workspace Administration	9%	- Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies

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Salesforce Certified Slack Administrator Sample Questions (Q115-Q120):

NEW QUESTION # 115
You're the Primary Owner of your company's Slack Business+ workspace. You need more assistance managing users and channels, so you task the Head of IT with these duties.
In order to be able to perform these duties, what is the role with the fewest privileges that the Head of IT should be assigned?
(Select the best answer.)

A. Workspace Owner
B. Org Admin
C. Member
D. Workspace Admin

Answer: D

Explanation:
According to Slack role definitions:
"Workspace Admins can manage members, channels, and settings for the workspace without the broader privileges of Workspace Owners or Org Admins." Org Admin (A) is too high-level for this task on Business+ (Org Admin is primarily an Enterprise Grid role).
Workspace Owner (C) has more extensive authority, including transferring workspace ownership. Member (D) cannot manage users or channels.
(Reference: Slack Administration Study Guide - Roles and Permissions)
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NEW QUESTION # 116
You're a Workspace Owner for a Slack Business+ workspace, working with your security team to launch Slack globally.
You want members to integrate Slack with their daily productivity apps from day one.
What should you do?

A. Turn on app approvals, and have users individually request to install each app.
B. Use an Admin API to manage and approve apps automatically.
C. Pre-approve daily productivity apps, and restrict apps that are not commonly used.
D. Pre-approve daily productivity apps, and restrict apps that security has already deemed too risky.

Answer: D

Explanation:
Slack best practices recommend:
"Pre-approving key apps ensures fast adoption while restricting high-risk apps maintains security compliance." Admin API (B) is more technical and unnecessary at launch. Individual requests (C) create friction. Pre- approving apps and restricting non-common ones (D) isn't optimal unless based on risk evaluation.
(Reference: Slack Administration Study Guide - App Management Best Practices)
-

NEW QUESTION # 117
You're a Workspace Owner at Acme Inc.
You notice that the #help-benefits channel receives a large number of off-topic payroll requests.
In which two ways can you help address this issue?
(Choose 2 answers.)

A. Work with the benefits team to set a clear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.
B. Encourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.
C. Use the share feature in Slack to notify the payroll team of each request that has been posted in the
#help-benefits channel via direct message (DM).
D. Encourage channel owner(s) from the benefits team to add members of the payroll team to #help- benefits to respond to each payroll request.
E. Work with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.

Answer: A,B

Explanation:
Slack recommends:
"Setting a clear channel topic and pinned posts help define scope, and creating dedicated channels (like #help- payroll) directs users to the right place without overloading unrelated channels." Manually redirecting (A, C) or adding payroll staff into a benefits channel (D) doesn't address root cause or improves structure.
(Reference: Slack Administration Study Guide - Channel Organization Best Practices)

NEW QUESTION # 118
You're the Org Admin for a company's Slack Enterprise Grid organization. Currently, Workspace Admins can decide how guest invitations are managed within their workspace. You want to lock this policy so that guest invitations can only be approved by Org Owners and Admins.
What action should you take to make this change?
(Select the best answer)

A. Lock guest invitations from the org admin dashboard.
B. Ask the Org Owner to make this change because only Org Owners can change org-level policies and settings.
C. Notify users that guest invitations must be submitted at the org level in the announcements channel.
D. Lock guest invitations from each workspace's setting page.

Answer: A

Explanation:
According to Slack's Enterprise Grid admin settings:
"Org Admins and Org Owners can lock the guest invitation setting at the organization level from the Org Admin dashboard to prevent Workspace Admins from controlling it independently." Option A only applies to workspace-level settings (not sufficient). Option B is unnecessary because Org Admins also have permission. Option C is just communication without any enforcement.
(Reference: Slack Administration Study Guide - Managing Guest Access in Enterprise Grid)
-

NEW QUESTION # 119
Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A. Encourage executives to model this behavior and communicate in public channels themselves.
B. Work closely with the executive team, and have them mandate public channel usage.
C. Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
D. Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.

Answer: A

Explanation:
Slack adoption best practices emphasize:
"Behavior modeled by leadership has the greatest impact on changing how teams communicate. When executives and leaders use public channels, it sets a strong cultural example." Mandating behavior (Option B) or limiting private channel creation (Option A) can cause resistance, while education (Option D) is useful but less impactful than leadership modeling.
(Reference: Slack Administration Study Guide - Building a Public-First Culture)

NEW QUESTION # 120
......

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