完璧-最高のMB-230学習体験談試験-試験の準備方法MB-230試験解説問題

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Microsoft MB-230 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Customer Service Functional Consultant
Exam Number:MB-230
Real Exam Qty:40-60
Exam Format:Yes/No, Drag-and-drop, Multiple choice, Case study
Certificate Validity Period:1 year (renewal required)
Passing Score:700 / 1000
Available Languages:Chinese (Traditional), English, Chinese (Simplified), Portuguese (Brazil), Italian, Japanese, Korean, French, Spanish, Russian, Indonesian (Indonesia), Arabic (Saudi Arabia), German
Related Certifications:Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Exam Duration:100 minutes
Exam Price:$165 USD
Sample Questions:Microsoft MB-230 Sample Questions
Exam Way:Online (proctored) or at a testing center
Pre Condition:None
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230

>> MB-230学習体験談 <<

Microsoft MB-230学習体験談: Microsoft Dynamics 365 Customer Service Functional Consultant - PassTest 無料デモダウンロード

MB-230トレーニング資料を用意しました。 これらは、保証対象の専門的な練習資料です。 参考のために許容できる価格に加えて、3つのバージョンのすべての資料は、10年以上にわたってこの分野の専門家によって編集されています。 さらに、一連の利点があります。 したがって、MB-230の実際のテストの重要性は言うまでもありません。 今すぐご注文いただいた場合、1年間無料の更新をお送りします。 これらのサプリメントはすべて、MB-230模擬試験にも役立ちます。

Microsoft MB-230試験は、複数選択形式の40〜60問から構成されています。試験時間は150分で、合格点は1000点中700点です。この試験は、英語、日本語、韓国語、簡体字中国語など、いくつかの言語で利用可能です。Microsoftは、MB-230試験を受ける前に、カスタマーサービス管理の2年以上の経験を持っていることを推奨しています。

Microsoft Dynamics 365 Customer Service Functional Consultant 認定 MB-230 試験問題 (Q202-Q207):

質問 # 202
A company uses Omnichannel for Customer Service. An administrator creates a report. You must change reports to intraday insight reports without using customization. You need to determine why you are unable to switch to the intraday insight reports. What is the issue?

正解：D


質問 # 203
Drag and Drop Question
A company uses Dynamics 365 Customer Service.
Help desk representatives must be able to open multiple sessions. Each representative must have the same application experience when logging into the application. Agents must provide a standard response depending on what the customer issue is when someone calls in for support.
The standardized response must use the same language each time.
You need to configure the required features.
What should you configure? To answer, drag the appropriate configurations to the correct requirements. Each configuration may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

正解：

解説：


質問 # 204
You are a Dynamics 365 Customer Service administrator.
You create a new entity named Root Cause Escalation. Queues must be used for new Root Cause Escalation records. The records must be automatically assigned to the record owner's default queue when a record is created.
You need to implement the proper functionality to meet the requirements.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

正解：

解説：

1 - Navigate to the Root Cause Escalation entity in Customizations
2 - Set the field named Queues to a value of True on the Root Cause Escalation entity
3 - Set the field Automatically move recordsto,,,,,,
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/enable-entities-for-queues


質問 # 205
You need to configure entitlements for contracts.
What should you use? To answer, select the appropriate options in the answer area.
NOTE:Each correct selection is worth one point.

正解：

解説：

Explanation
Box 1: 25
Customers must have contracts that allow them to call Lamna Healthcare 10 times a year for help.
In addition to the 10 free calls, customers must be able to send 15 emails a year for support.
If you want to restrict support through the phone channel to 80 hours and email to 20 hours, create individual entitlement channel records and add their total terms.
Box 2: Entitlement Channel
The Entitlement Channel section specifies the support channel through which the customer can reach the organization and seek support.
Use this section to define the channels your customers are entitled to and track the customer support term for each channel. For example, you can add phone and email as the channels through which you'll offer support.
If you want to restrict support through the phone channel to 80 hours and email to 20 hours, create individual entitlement channel records and add their total terms.
Box 3: Auto-calculate
The remaining term is auto-calculated and shows the total number of hours or cases remaining for the customer's entitlement.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-custom


質問 # 206
A company is implementing Dynamics 365 Customer Service workspaces.
As a customer service representative, you must be able to view and work on more than one work item at a time.
You need to navigate between the work items that are active in the workspace.
Which two methods can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

正解：A、C


質問 # 207
......

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