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The ITILFNDv4 exam is a multiple-choice exam that consists of 40 questions. ITILFNDv4 exam duration is 60 minutes, and the passing score is 65%. ITILFNDv4 exam covers topics such as the ITIL 4 framework, service value system, service value chain, guiding principles, and practices. ITILFNDv4 Exam is available in several languages, including English, Spanish, French, and German.

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EXIN ITILFNDv4 (ITIL 4 Foundation) Certification Exam is a globally recognized certification program designed to help IT professionals and organizations to adopt and adapt ITIL best practices. ITIL, which stands for Information Technology Infrastructure Library, is a set of widely accepted IT service management (ITSM) practices that helps organizations to improve their IT services, processes and operations. ITIL 4 is the latest version of ITIL, which was released in 2019, and the ITILFNDv4 Certification is the entry-level certification program for ITIL 4.

EXIN ITIL 4 Foundation Sample Questions (Q27-Q32):

NEW QUESTION # 27
What defines the requirements for a service and takes responsibility for the outcomes of service consumption?

A. A user
B. An IT asset
C. A customer
D. A configuration item (CI)

Answer: C

NEW QUESTION # 28
Which is the definition of an IT asset?

A. Any change of state that has significance for the management of a service
B. Any request from a user that is a normal part of service delivery
C. Any financially valuable component that contributes to a service
D. Any component that needs to be managed to deliver a service

Answer: C

NEW QUESTION # 29
Which of the following can be used to access service desks?

A. Text and social media messaging
B. Phone calls
C. Email
D. All of the above

Answer: D

NEW QUESTION # 30
Which is a use of the change schedule?

A. Assigning resources to changes
B. Automating the change process
C. Creating change models
D. Deciding the approval authority for changes

Answer: A

NEW QUESTION # 31
What is used to link activities within the service value chain?

A. Service level agreements
B. Service desk
C. Inputs, outputs and triggers
D. Opportunity, demand and value

Answer: D

NEW QUESTION # 32
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