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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Continual Improvement
Key Concepts of Service Management	- Four Dimensions of Service Management - Guiding Principles - Service Value System (SVS)
Service Value Chain Activities
ITIL Practices	- General Management Practices - Technical Management Practices - Service Management Practices

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EXIN ITIL 4 Foundation Sample Questions (Q345-Q350):

NEW QUESTION # 345
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A. Deployment management
B. IT asset management
C. Monitoring and event management
D. Continual improvement

Answer: B

NEW QUESTION # 346
Which is handled as a service request?

A. An investigation to identify the cause of an incident
B. A compliment about an IT support team
C. The failure of an IT service
D. An emergency change to implement a security patch

Answer: C

NEW QUESTION # 347
Which practice is MOST likely to benefit from the use of chatbots?

A. Service level management
B. Change enablement
C. Service desk
D. Continual improvement

Answer: C

NEW QUESTION # 348
Which phase of problem management includes analyzing incidents to look for patterns and trends?

A. Post-implementation review
B. Problem control
C. Problem identification
D. Error control

Answer: C

NEW QUESTION # 349
Identity the missing word(s) in the following sentence.
When an organization is assessing its current state, it should use [?] to obtain accurate measurements.

A. Assumptions
B. Source data
C. Reports
D. Risk management techniques

Answer: B

NEW QUESTION # 350
......

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