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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
  • 1. The characteristics of high-velocity IT
    • 2. Digital technology and digital organizations
      Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
      • 1. Deployment management
        • 2. Information security management
          • 3. Service validation and testing
            • 4. Architecture management
              • 5. Business analysis
                Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
                • 1. Optimize and automate
                  • 2. Focus on value
                    Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
                    • 1. Feedback loops and continual improvement
                      • 2. Customer and stakeholder value
                        Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
                        • 1. Operating and improving digital products
                          • 2. Designing and delivering digital products

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q49-Q54):

                            NEW QUESTION # 49
                            An organization has recently completed an urgent website upgrade because of customer complaints about response times. Customers are not happy with the upgrade because the new response times are not as fast as they expected they would be.
                            How should the 'business analysis' practice be utilized to prevent this situation from happening again?

                            Answer: D

                            Explanation:
                            The business analysis practice focuses on understanding stakeholder needs, expectations, and context before solutions are defined or delivered. By systematically gathering and analysing information from customers and other stakeholders, the organization can ensure that requirements such as acceptable response times are clearly understood and accurately reflected in the solution design, preventing mismatches between delivered outcomes and customer expectations.


                            NEW QUESTION # 50
                            An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
                            Which technique would be MOST BENEFICIAL for the organization to adopt?

                            Answer: D


                            NEW QUESTION # 51
                            In the context of Toyota Kata, what is the BEST way to answer the question 'How do we get there?'?

                            Answer: C

                            Explanation:
                            In Toyota Kata, the question "How do we get there?" is best answered through experimentation, using small, iterative tests to learn and adapt the path toward the target condition rather than relying solely on upfront planning.


                            NEW QUESTION # 52
                            A development team has too much work in progress. Features are started quickly, but many remain unfinished for long periods, causing delays and confusion.
                            Which technique would BEST help the team improve flow?

                            Answer: D

                            Explanation:
                            Kanban is specifically designed to improve flow by visualizing work, limiting work in progress, and helping teams identify bottlenecks. In this scenario, the problem is not lack of effort but poor flow discipline. Too much simultaneous work causes delay, context switching, and reduced throughput.


                            NEW QUESTION # 53
                            After a significant expansion, an organization's employees have started to complain about the way they are managed. Complaints include difficulty contacting managers, short and impolite feedback, and micro-management.
                            What would BEST contribute to improving the 'trust and be trusted' behaviour?

                            Answer: A

                            Explanation:
                            A strong safety culture promotes psychological safety, open communication, and respectful interactions between people at all levels of the organization. By encouraging trust, transparency, and constructive handling of feedback and mistakes, it directly addresses issues such as poor communication, lack of accessibility, and controlling management behaviors, thereby improving
                            "trust and be trusted" behaviour.


                            NEW QUESTION # 54
                            ......

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