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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified System Administrator (CSA) |
| Exam Number: | CSA |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Related Certifications: | ServiceNow Certified Implementation Specialist ServiceNow Certified Application Developer |
| Passing Score: | 70% |
| Certificate Validity Period: | 24 months |
| Exam Price: | 300 USD |
| Available Languages: | Simplified Chinese, Japanese, English |
| Exam Format: | Multiple Choice, Multiple Select |
| Recommended Training: | ServiceNow Fundamentals Training ServiceNow System Administrator (CSA) Course - Now Learning |
| Exam Registration: | ServiceNow Training and Certification ServiceNow Now Learning Certification Portal |
| Sample Questions: | ServiceNow CSA Sample Questions |
| Exam Way: | Online proctored exam via ServiceNow certification system |
| Pre Condition: | Recommended completion of ServiceNow Administration Fundamentals training (Now Learning platform). |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
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ServiceNow CSA exam is a 90-minute, multiple-choice exam that consists of 60 questions. CSA exam covers a variety of topics, including ServiceNow architecture, user interface, data management, workflow, reporting, and integrations. Candidates who pass the exam receive a CSA certification from ServiceNow, which demonstrates their proficiency in ServiceNow administration.
To earn the ServiceNow CSA certification, candidates must pass a comprehensive exam that covers a wide range of topics related to ServiceNow administration. CSA exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. CSA Exam covers topics such as creating and configuring workflows, managing users and groups, working with ServiceNow tables, and troubleshooting common issues. Candidates who pass the exam are awarded the ServiceNow CSA certification, which is recognized by top IT companies worldwide. ServiceNow Certified System Administrator certification not only validates the candidate’s knowledge and skills but also provides them with a competitive edge over other IT professionals in the job market.
NEW QUESTION # 81
Which one of the following statements applies to a set of fields when they are coalesced during an import?
Answer: D
NEW QUESTION # 82
ServiceNow uses what term to describe all the data saved within a particular form?
Answer: C
Explanation:
InServiceNow, aRecordrepresents all thedata saved within a particular form. Each record corresponds to a single entry in atableand contains multiplefieldsstoring different pieces of information.
ARecordis asingle instanceof data stored in a ServiceNowtable.
When a user fills out and submits aform, arecord is createdor updated in the respective table.
Each record has a uniqueSys ID(a 32-character identifier).
Example:
AnIncidentrecord contains fields such asNumber,Caller,Short Description, andPriority.
AChange Requestrecord contains fields likeChange Number,Requested By, andAssignment Group.
A: Fields
Fieldsare individualdata pointswithin a record.
Example: TheCallerandPriorityfields in anIncidentrecord.
B: Form
AFormis auser interfaceto enter and display data, but it does not store data itself.
It is just a way tointeract with records.
D: Lists
AListdisplaysmultiple recordsfrom a table, but each row in a list represents asingle record.
Lists are used for filtering, sorting, and searching records but do not represent a single data entry.
Key Concepts:Why Other Options Are Incorrect?
ServiceNow Data Model - Records and Tables
Understanding Records and Forms
Forms vs. Records vs. Fields
ServiceNow Forms and Records
References from ServiceNow CSA Documentation:Final Verification:Answer is 100% correct and aligned with official ServiceNow Certified System Administrator (CSA) documentation.
NEW QUESTION # 83
A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''
Answer: A
NEW QUESTION # 84
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
Answer: D
Explanation:
The ServiceNow Virtual Agent is an AI-powered chatbot that assists users within a messaging interface (such as Microsoft Teams, Slack, or Service Portal). It helps automate resolutions and guide users through common IT and HR issues.
What is Incident Auto-Resolution?
Incident Auto-Resolution allows Virtual Agent to automatically detect, intercept, and resolve incidents before they reach a human agent.
It applies machine learning (ML) and predefined rules to determine whether a ticket can be resolved through automation.
If an issue matches a known solution, the Virtual Agent provides the resolution steps to the user.
If self-resolution fails, the ticket is escalated to an agent.
Why is "A. Incident Auto-Resolution" the Correct Answer?
It is an official feature in ServiceNow Virtual Agent.
It allows the chatbot to intercept incidents and attempt resolution before escalation.
Why the Other Options Are Incorrect?
B . Ticket Resolver → ❌ Incorrect
"Ticket Resolver" is not an official ServiceNow feature.
C . Virtual Agent Helper → ❌ Incorrect
No feature called "Virtual Agent Helper" exists in ServiceNow.
D . Web Intelligence → ❌ Incorrect
Web Intelligence is not related to ServiceNow Virtual Agent.
Reference from Certified System Administrator (CSA) Documentation:
ServiceNow Docs: Virtual Agent & Incident Auto-Resolution
https://docs.servicenow.com/en-US/bundle/utah-virtual-agent/page/administer/virtual-agent/concept/incident-auto-resolution.html This confirms that "Incident Auto-Resolution" is the correct answer, as it allows Virtual Agent to intercept and resolve submitted incidents automatically.
NEW QUESTION # 85
How do you make a list filter available to everyone?
Answer: C
Explanation:
In ServiceNow, list filters allow users to define and apply specific conditions to refine data displayed in a list view. If an administrator or user wants to make a list filter available to everyone, they need to:
Assign a Name → The filter must be named so users can identify and reuse it.
Set Visibility → The filter's visibility needs to be adjusted to "Everyone", a specific group, or an individual user.
Save → The filter must be saved for it to be accessible in future sessions.
Steps to Make a List Filter Available to Everyone:
Apply a filter in a list view using the filter conditions.
Click the Save button.
Provide a name for the filter.
Under Visibility, select one of the following:
Me (Private) → Only the creator can use the filter.
Everyone (Public) → All users can access the filter.
Group → Assign the filter to a specific group.
Click Save to store the filter.
Why "B. Assign a Name, Set Visibility, and Save" is Correct:
✅ Assign a Name → The filter needs an identifiable name for users.
✅ Set Visibility → Determines whether everyone, a group, or just the creator can see the filter.
✅ Save → Saves the filter for future use.
Why Other Options Are Incorrect:
A . Make active, set visibility, and save → ❌ Filters do not have an "Active" state; they just need to be saved with the correct visibility settings.
C . Assign a group, set visibility, and save → ❌ Assigning a group is optional but does not apply to everyone.
D . Make active, assign a name, and save → ❌ "Make active" is not required; visibility settings control availability.
Reference from CSA Documentation:
ServiceNow Documentation: Creating and Sharing List Filters
CSA Exam Guide: Covers List Filters and visibility settings.
Thus, the correct answer is:
✅ B. Assign a Name, Set Visibility, and Save
NEW QUESTION # 86
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