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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q12-Q17):

NEW QUESTION # 12
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By generating engaging content for banners, social media posts, and blog posts
B. By integrating with non-SAP systems
C. By supporting edge computing scenarios
D. By automatically generating and managing product attributes from existing descriptions
E. By providing visual search options to transform the shopping experience for customers

Answer: A,D,E

NEW QUESTION # 13
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Checkout and payment modules
B. Customer credit scoring
C. Support end-to-end e-commerce processes
D. Management of opportunities
E. Delivery of an e-commerce platform

Answer: A,C,E

NEW QUESTION # 14
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Emarsys
B. SAP Sales Cloud Version 2
C. SAP Customer Data
D. SAP Commerce Cloud

Answer: C

NEW QUESTION # 15
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration monitoring needs to be centralized
B. Integration value mapping needs to be maintained
C. Integration caters for error handling and monitoring
D. Integration is GDPR compliant
E. Integration between SAP CX and SAP ERP is out-of-the-box

Answer: B,C,E

NEW QUESTION # 16
Which of the following are associated with SAP Sales Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Coupon campaigns
B. Service orders
C. Opportunities
D. Pricing conditions

Answer: B,D

NEW QUESTION # 17
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