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EXIN ITILFND_V4 (ITIL 4 Foundation) Exam is a certification exam designed to test the knowledge and understanding of individuals in the field of IT Service Management (ITSM). ITIL stands for Information Technology Infrastructure Library, which is a framework that provides guidelines for the efficient and effective delivery of IT services. ITIL is widely used by organizations around the world to manage their IT services and align them with business objectives.

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ITIL 4 Foundation certification is also beneficial for organizations that want to improve their IT service management practices. ITIL provides a framework for effective IT service management, and organizations that adopt ITIL are better equipped to meet their business goals. By hiring IT professionals with ITIL certifications, organizations can ensure that their IT service management practices are aligned with industry standards and best practices.

EXIN ITIL 4 Foundation Sample Questions (Q60-Q65):

NEW QUESTION # 60
Which describes the utility of a service?

A. A service that meets its service level targets
B. A service that increases constraints on the consumer
C. A service that is fit for use
D. A service that supports the performance of the consumer

Answer: D

NEW QUESTION # 61
Which describes a set of defined steps for implementing improvements?

A. The 'engage' value chain activity
B. The 'continual improvement register'
C. The 'continual improvement model'
D. The 'improve' value chain activity

Answer: C

NEW QUESTION # 62
What is defined as a cause, or potential cause, of one or more incidents?

A. Event
B. Known error
C. Problem
D. Change

Answer: C

NEW QUESTION # 63
Identify the missing word in the following sentence:
A customer defines the [?] for a service and takes responsibility for the outcomes of service consumption.

A. suppliers
B. products
C. requirements
D. resources

Answer: C

NEW QUESTION # 64
Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

A. Partners and suppliers
B. Organizations and people
C. Value streams and processes
D. Information and technology

Answer: B

NEW QUESTION # 65
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