최근인기시험1Z0-1064-26완벽한시험자료덤프공부

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration
Topic 2: Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics
Topic 3: Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Topic 4: Digital Customer Service (DCS)	20%	- Themes, templates and page customization - DCS architecture and deployment - Authentication, profiles and security
Topic 5: Service Request Management	25%	- SR creation, lifecycle and processing - Service catalog and entitlements - SR categories, assignment rules and routing - Milestones and action plans
Topic 6: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration

>> 1Z0-1064-26완벽한 시험자료 <<

1Z0-1064-26공부자료, 1Z0-1064-26최신덤프문제

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최신 Oracle Cloud 1Z0-1064-26 무료샘플문제 (Q23-Q28):

질문 # 23
What three things should you do once you have established a global default coverage?

A. Use Application Composer to configure warning emails about milestone compliance events.
B. Create an ESS job to Aggregate Service Requests.
C. Create an ESS job to Monitor Service Request Milestones.
D. Use Application Composer to include milestones on the Service Request Layout if desired.

정답：B,C,D

질문 # 24
Which two options are true about reporting on milestones?

A. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
B. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
C. No standard reports on milestones are provided.
D. Administrator-defined milestone data is not included in Analytics.

정답：A,D

질문 # 25
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A. In Advanced Search, save and select the "Set as Default" box.
B. Click the Show Advanced Search icon.
C. In Advanced Search, select Action > Update.
D. In Advanced Search, confirm Record Set = Assigned to Me.
E. In Advanced Search, Add Channel Type = Web.
F. Change the section identified with Status = New

정답：A,B,D,E,F

질문 # 26
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. an inbound message filter per time schedule
B. a configured profile option to schedule the retrieval of emails
C. an inbound message filter per sender
D. a configured job to process inbound emails

정답：A

질문 # 27
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A. The queue defined by default is the one assigned to the service request.
B. The queue defined in the first evaluated rule is always assigned to the service request.
C. The service request assignment will be unpredictable.
D. An error will occur; no queue is assigned to the service request.

정답：B

질문 # 28
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