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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 2: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Topic 3: Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Topic 4: Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications
Topic 5: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 6: Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q74-Q79):

NEW QUESTION # 74
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. You did not enable the vertical toolbar which is required, while the horizontal is optional.
B. You entered a toolbar height that is not more than 70 pixels.
C. The only toolbar enabled is the default one, and you must configure at least two.
D. You have not enabled the Computer Telephony Integration (CTI) service.
E. The signed-in user does not have the appropriate access privileges to a toolbar.

Answer: A,D

NEW QUESTION # 75
Which four statements are correct about hotkeys for Action Commands?

A. They allow a user to copy a service request.
B. They allow a user to forward a service request.
C. They allow a user to escalate a service request.
D. They can all be modified.
E. They can be assigned to a custom action script.
F. They have default values.

Answer: B,C,D,F

NEW QUESTION # 76
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
B. You can download large volumes of SR data from the Analytics interface.
C. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
D. You must retrieve large volumes of data through a REST API endpoint.

Answer: A,B

NEW QUESTION # 77
Which two options are true about reporting on milestones?

A. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
B. No standard reports on milestones are provided.
C. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
D. Administrator-defined milestone data is not included in Analytics.

Answer: A,D

NEW QUESTION # 78
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
B. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
C. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
D. The batch job for recommendations has not been executed.
E. The profile CSO_ENABLE_SVC_KMHOME is set to Y.

Answer: B

NEW QUESTION # 79
......

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