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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Topic 2: Discovery | 13% | - User Needs and Requirements Gathering - Salesforce UX Personas and Processes - Research Methods and Tools - Business Value of Salesforce UX |
| Topic 3: UX Fundamentals | 16% | - Human-Centered Design Principles - Usability and Information Architecture - Accessibility and Inclusive Design - Branding and Visual Design Impact |
| Topic 4: Salesforce Platform UX Implementation | - Declarative UX Configuration - Mobile UX and Responsive Design - Lightning Design System (SLDS) | |
| Topic 5: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration |
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NEW QUESTION # 49
A UX Designer is considering the design of a record creation screen for the custom object Appointment.
Appointment records have two record types: Virtual and In-Person. Virtual appointments may have different virtual meeting software options, each with fields specific to it. Which consideration should be made when creating this record using Dynamic Forms?
Answer: C
Explanation:
The uploaded study guide identifies A. A separate layout is needed for each record type as the correct consideration.
The scenario describes two Appointment record types-Virtual and In-Person-with different information requirements. Virtual appointments may additionally require fields that vary depending on the virtual meeting software being used. The study guide therefore emphasizes the need to account for those distinct record-type layouts when designing the record-creation experience.
Option B concerns inline editing in list views and does not address the central challenge of presenting different fields during record creation.
Option C concerns mobile availability of the field-section component, but that is not the design issue selected by the study guide for this question.
The important UX consideration is that users should see fields relevant to the kind of appointment they are creating. Presenting fields intended for Virtual appointments to users creating an In-Person appointment would add unnecessary complexity. Conversely, omitting software-specific fields from the Virtual workflow could prevent users from entering required information.
The study-guide answer therefore links record types and layout structure to a more contextually appropriate record-creation experience.
Study Guide reference/topics: Dynamic Forms, record types, layouts, conditional data requirements, Declarative Design.
NEW QUESTION # 50
A Development team is not valuing the results of a usability testing session.
How should acceptance of the results be increased?
Answer: A
Explanation:
One of the best ways to increase the acceptance of the results of a usability testing session is to invite the development team members to observe the usability sessions. By observing the sessions, the developers can see how the users interact with the product, what difficulties they face, what feedback they provide, and how they react emotionally. This can help the developers to empathize with the users, understand their needs and expectations, and appreciate the value of usability testing. Observing the sessions can also help the developers to identify and prioritize the issues that need to be fixed, and to collaborate with the UX designer on finding the best solutions.[How to Get Stakeholders to Buy into User Research] (https://ux.stackexchange.com/questions/31222/what-is-the-difference-between-usability-testing-and-user-acceptance-testing), [How to Involve Developers in User Research] (https://bing.com/search?q=usability+testing+acceptance)
NEW QUESTION # 51
Cloud Kicks has a content-rich set of record pages and wants its UX Design team to organize and consolidate them.
Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content?
Answer: B
Explanation:
Q Tabs are a type of SLDS component that can be used to organize and consolidate content on a record page. Q Tabs are a variant of the Tabs component that are designed for use in the Lightning App Builder. Q Tabs allow users to switch between different views of related information within the same context. Q Tabs can also be nested to create subtabs within a tab. Q Tabs can help UX designers to create content-rich record pages that are easy to navigate and consume. Q Tabs can also help to reduce clutter and scrolling on a record page by grouping related content into tabs. Q Tabs can be customized with different icons, labels, and badges to indicate the type and status of the content in each tab. Q Tabs can also be configured to load content dynamically or on demand, which can improve the performance and user experience of the record page.Q Tabs Component Blueprint | Lightning Design System,Tabs Component Blueprint | Lightning Design System,Tabs | Lightning Web Components Developer Guide | Salesforce Developers
NEW QUESTION # 52
Cloud kicks wants to hire a deal closer.
Which three activities wouldsomeone in this role do each day?
Choose 3 answers
Answer: A,C,E
Explanation:
A deal closer is someone who is responsible for closing sales deals with prospects and customers. They need to update existing prospect and customer records to keep track of their interactions and status. They also need to log activities such as calls, emails, and notes to document their communication and follow-ups. They also need to review and work through their list of leads or opportunities to prioritize their tasks and identify the best prospects to focus on. These activities are essential for a deal closer to manage their pipeline and achieve their sales goals. Creating cases from issues and customizing and administering Salesforce are not activities that a deal closer would do each day. These are more likely to be done by a customer service agent or a Salesforce administrator, respectively.[Salesforce Certified User Experience Designer Exam Guide], [UX Designer Certification Prep: User Research], [UX Designer Certification Prep: User Roles and Personas]
NEW QUESTION # 53
Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible.
Which principle would represent their company strategy?
Answer: A
Explanation:
The principle that would represent Cloud Kicks' company strategy is prioritizing engagement over number of impressions.This principle is based on the intention mindset of Relationship Design, which means engaging with clear purpose and focusing on the quality of interactions rather than the quantity1. Reframing products in terms of outputs over outcomes (A) is not a Relationship Design principle, as it does not consider the value or impact of the products for the customers. Highlighting product benefits over uncovering customer needs is also not a Relationship Design principle, as it does not show empathy or understanding of the customers' problems or goals.Reference:
Embrace the Relationship Design Mindsets Unit | Salesforce Trailhead
NEW QUESTION # 54
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