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SAP C_C4HCX Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: The Intelligent Enterprise	<=10%	- SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes
Topic 2: Managing Clean Core	<=10%	- Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles
Topic 3: SAP Sales Cloud and SAP Service Cloud	11-20%	- Service ticket workflows - Sales process configuration - Integration with back-end systems
Topic 4: SAP Customer Data Solutions	11-20%	- Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent)
Topic 5: SAP Emarsys Customer Engagement and SAP Marketing Cloud	<=10%	- Campaign management - Marketing automation strategies - Customer segmentation
Topic 6: SAP Commerce Cloud	11-20%	- Order management - Commerce solution architecture - Storefront and catalog management
Topic 7: Extensibility in SAP CX Solutions	11-20%	- Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP - In-app extensibility
Topic 8: SAP Integration Suite	11-20%	- Cloud Integration capabilities - API Management - Open Connectors - Integration strategy and architecture

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q48-Q53):

NEW QUESTION # 48
Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.

A. SAP Cloud Applications Studio
B. Mashups
C. Events
D. Key User Tools

Answer: A,D

NEW QUESTION # 49
Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.

A. Identity management
B. Policy-based access control
C. Access management
D. Delegated administration
E. Organizational management

Answer: B,D,E

NEW QUESTION # 50
Which of the following statements describe SAP Commerce Cloud, composable storefront? Note: There are 2 correct answers to this question.

A. It is highly coupled with the platform.
B. It is part of the accelerator templates in SAP Commerce Cloud.
C. It is a JavaScript storefront for SAP Commerce Cloud.
D. It communicates with the platform only through REST APIs.

Answer: C,D

NEW QUESTION # 51
What analytics/reporting options are available for SAP Sales Cloud?
Note: There are 3 correct answers to this question.

A. Third-party BI integration
B. SAP Analytics Cloud Integration
C. Dynatrace dashboards
D. Google Analytics integration
E. Embedded reports/dashboards

Answer: B,D,E

NEW QUESTION # 52
How can SAP Marketing Cloud help customers drive their business?
Note: There are 3 correct answers to this question.

A. It enables meeting scheduling and opportunity design to increase lead quality and sales revenues.
B. It enables planning and execution of personalized campaigns through various channels like email, SMS, or mobile channels for push notification.
C. It provides end-to-end marketing processes to engage customers, drive conversions, and react to the market.
D. It allows customers to connect, analyze, and take action on all their data in one marketing dashboard to increase ROI.
E. It builds customer profiles to gain insights into real-time intentions and motivations along the customer journey.

Answer: B,C,E

NEW QUESTION # 53
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