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NEW QUESTION # 87
Universal Container wants to implement a solution to help it track and analyze its carbon emission in an effort to meet its new initiatives. The CEO has reached out to the product development team for assistance. The business analyst (BA) has begun exploring potential solutions based on the requirements.
What should the BA do first?
Answer: C
Explanation:
Explanation
This answer states that reviewing relevant apps on the AppExchange is what the BA should do first after exploring potential solutions based on the requirements for helping UC track and analyze its carbon emission in an effort to meet its new initiatives. AppExchange is a marketplace where customers can find, try, and install apps that extend Salesforce functionality. Reviewing relevant apps on the AppExchange means that the BA searches, evaluates, and compares apps that can help UC track and analyze its carbon emission in an effort to meet its new initiatives, such as Carbon Calculator, Carbon Tracker, Carbon Footprint, etc. Reviewing relevant apps on the AppExchange is what the BA should do first after exploring potential solutions because it helps the BA to find existing solutions that can meet UC's requirements without building a custom app, and to save time, cost, and effort.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use
NEW QUESTION # 88
The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest m the project.
Which level of influence should the BA place the MR Director on the stakeholder wheel?
Answer: B
NEW QUESTION # 89
Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical resources to review user stories. A BA reviews the user stories in advance of the meeting and notices that some best practices have been ignored. The first user story is focused on escalating cases in Service Cloud:
"The customer service agent needs the ability to escalate a case so they can assign high-risk cases to tier 2 support for faster resolution." Acceptance Criteria:
1. Add permission set
2. Users can escalate cases
3. Create fields on the Case object
4. Reports
Which best practice was ignored?
Answer: A
Explanation:
Explanation
A use case is a type of documentation that describes how a user interacts with a system to achieve a specific goal. It is written from the user's point of view and follows a standard format of "A [user role] wants to [goal] by [steps]". A use case helps to capture the user's needs and expectations from the system and provides a basis for developing test cases and acceptance criteria. A BA should use use cases to document how users will interact with the system and what outcomes they expect from it. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-functional-requirements/write-use-ca
NEW QUESTION # 90
Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.
What should the business analyst do to help the team work together more effectively?
Answer: C
Explanation:
The best way for a business analyst to help the team work together more effectively is to lead them in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success. This will help them align on common goals, expectations, and norms, and resolve any conflicts or misunderstandings. Encouraging leadership to share their vision for the project and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders may create a top-down approach that ignores other stakeholder perspectives or needs. Limiting participation in key project discovery, requirements, and solutioning meetings to leadership and engaging the larger team to answer questions directly related to their roles when needed may create a siloed approach that reduces collaboration or buy-in. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio
NEW QUESTION # 91
Cloud Kicks has decided to implement a case management process through Service Cloud. A business analyst (BA) has been tasked with writing requirements for this new feature.
Which process should the BA follow to draft and finalize the requirements?
Answer: C
Explanation:
Explanation
The process that the business analyst should follow to draft and finalize the requirements is to review information from the discovery; ask clarifying questions; draft requirements; refine and confirm requirements; prioritize which requirements will be included in the minimum viable product. Requirements are statements that describe what a system or solution must do or provide to meet a business need or goal. Requirements can be functional or non-functional, and they can be written in various formats, such as user stories, use cases, acceptance criteria, etc. The process of drafting and finalizing the requirements involves the following steps:
Review information from the discovery: This step involves reviewing and analyzing the information and feedback that was gathered from stakeholders or users during the discovery phase, such as their needs, expectations, preferences, pain points, goals, etc.
Ask clarifying questions: This step involves asking open-ended questions to stakeholders or users to gather more information or feedback, as well as clarify any doubts, ambiguities, assumptions, or conflicts that may arise during the review.
Draft requirements: This step involves writing clear and concise statements that describe what a system or solution must do or provide to meet a business need or goal. This step also involves following best practices and standards for writing requirements, such as using consistent terminology, avoiding technical jargon, using active voice, etc.
Refine and confirm requirements: This step involves reviewing and revising the draft requirements to ensure that they are complete, correct, consistent, testable, and traceable. This step also involves validating and verifying the draft requirements with stakeholders or users to ensure that they are accurate, relevant, feasible, and acceptable.
Prioritize which requirements will be included in the minimum viable product: This step involves ranking or ordering the requirements based on their importance, value, urgency, dependency, or impact.
This step also involves identifying which requirements will be included in the minimum viable product (MVP), which is a version of a system or solution that provides enough features or functionality to satisfy early adopters and provide feedback for future development. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/requir
NEW QUESTION # 92
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