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SAP C-BCSCX-2502 考試大綱：

主題	簡介
主題 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
主題 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
主題 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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最新的 SAP Certified Associate C-BCSCX-2502 免費考試真題 (Q24-Q29):

問題 #24
Which solution can be used to analyze a real-time 360 view of the customer?

A. SAP Customer Data Platform
B. Enterprise Consent and Preference Management
C. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
D. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)

答案：A

問題 #25
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can manage customer segments.
B. You can record all master data (customer, products, organization) in a central database.
C. You can migrate data using the Data Workbench.
D. You can analyze customer preferences for communication.

答案：D

問題 #26
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Increased profitability
B. Optimize buying lifecycle
C. Lower customer acquisition costs
D. Improved customer satisfaction and retention
E. Innovate and stay ahead

答案：A,B,C

問題 #27
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Emarsys
B. SAP Customer Data
C. SAP Commerce Cloud
D. SAP Sales Cloud Version 2

答案：B

問題 #28
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Management of opportunities
B. Delivery of an e-commerce platform
C. Checkout and payment modules
D. Customer credit scoring
E. Support end-to-end e-commerce processes

答案：B,C,E

問題 #29
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