GCX-AI-GPE Latest Test Question - GCX-AI-GPE Study Guides

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Predictive Routing (GPR) Implementation40%- Testing, validation, and deployment
- Getting started and prerequisites
- Performance monitoring and reporting
- Configuration and setup of GPR
- Data preparation and model training
Predictive Engagement (GPE) Implementation45%- Agent experience and real-time insights
- Defining customer segments and engagement strategies
- Setup and configuration basics
- Optimization and continuous improvement
- Creating and managing action maps
AI Fundamentals in Genesys Cloud CX15%- AI architecture and integration within Genesys Cloud CX
- Core AI concepts for customer engagement
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q112-Q117):

NEW QUESTION # 112
Which two export formats are supported when exporting GPE reports?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 113
From which Genesys Cloud sections can you access GPE analytics?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 114
Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
Response:

Answer: A


NEW QUESTION # 115
Which outcome does AI in Predictive Routing aim to improve the most?
Response:

Answer: C


NEW QUESTION # 116
Action maps can be prioritized to control which engagement is shown first when multiple maps are eligible.
(True/False)
Response:

Answer: B


NEW QUESTION # 117
......

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