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Pegasystems PEGACPDC25V1 Exam Overview:

Certification Vendor:Pegasystems
Exam Name:Certified Pega Decisioning Consultant 25
Exam Number:PEGACPDC25V1
Exam Format:Multiple Choice
Real Exam Qty:60
Exam Price:USD $190
Certificate Validity Period:No expiration announced
Passing Score:70%
Available Languages:English
Related Certifications:Certified Pega Data Scientist
Certified Lead Pega Decisioning Architect
Exam Duration:90 minutes
Sample Questions:Pegasystems PEGACPDC25V1 Sample Questions
Exam Way:Online proctored exam through Pearson VUE
Pre Condition:Completion of the Decisioning Consultant learning mission is recommended.
Official Syllabus URL:https://academy.pega.com/exam/certified-pega-decisioning-consultant-5

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
Topic 2
  • Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
Topic 3
  • Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
Topic 4
  • Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
Topic 5
  • Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
Topic 6
  • Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.

Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q99-Q104):

NEW QUESTION # 99
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website.
The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what do you configure to select the best offer from both groups based on customer behavior?

Answer: A

Explanation:
To select the best offer from both groups based on customer behavior, you need to ensure that the propensity is enabled in Arbitration tab. Propensity is a measure of how likely a customer is to accept an offer, based on their past behavior and profile. By enabling propensity in Arbitration tab, you can compare the propensities of different offers across groups and select the one with the highest propensity as the next best action. Verified References: Pega Academy - Decisioning Consultant - Arbitrating actions


NEW QUESTION # 100
U+ Bank, a retail bank, is currently presenting a cashback offer on its website.
Currently, only the customers who satisfy the following engagement policy conditions receive the cashback offer:
While continuing cross-selling on the web, the bank now wants to present the cashback offer through a new channel, SMS. The bank also wants to update the suitability condition by lowering the threshold of the debt- to-income ratio from 48 to 45.
As a business user, what are the two tasks that you define to update the cashback offer? (Choose Two)

Answer: B,C

Explanation:
To update the cashback offer, you need to edit the engagement policy and the action details. Editing the engagement policy allows you to add a new channel (SMS) and update the suitability condition (lowering the debt-to-income ratio). Editing the action details allows you to specify the treatment for each channel (web and SMS). Verified References: [Pega Decisioning Consultant | Pega Academy]


NEW QUESTION # 101
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.

Answer:

Explanation:

Explanation:
A screenshot of a computer screen AI-generated content may be incorrect.


NEW QUESTION # 102
MyCo, a telecom company, recently introduced a new mobile handset offer, MyFone 14 Pro, for its premium customers. As the bank has financial targets to meet, the business decides to boost the MyFone 14 Pro offer.
As a decisioning architect, how can you ensure that the MyFone 14 Pro offer is prioritized over other offers?

Answer: C

Explanation:
The business weight is a parameter that allows you to manually adjust the priority of an offer based on your business objectives and preferences. The business weight is multiplied by the business value and the propensity to calculate the final priority score of an offer. A higher business weight means a higher priority score, making the offer more likely to be selected and presented to the customer. Therefore, if you want to boost an offer, you can increase its business weight. Verified References: Pega Decisioning Consultant | Pega Academy


NEW QUESTION # 103
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what must you do to present offers from the two groups?

Answer: D

Explanation:
To present offers from the two groups, you must map a real-time container to the Top-level or Issue-level. A real-time container is a configuration that defines how to deliver offers and treatments to a specific channel, such as a website or a mobile app. By mapping a real-time container to the Top-level or Issue-level, you can enable all the offers under that level to be available for delivery through that channel. Verified Reference: Pega Academy - Decisioning Consultant - Configuring real-time containers


NEW QUESTION # 104
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