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EXIN ITILFNDv4 Exam Overview:

Certification Vendor:	EXIN
Exam Name:	ITIL 4 Foundation
Exam Number:	ITILFND_V4
Available Languages:	English, Polish, French, Finnish, Italian, Dutch, Portuguese, Danish, Chinese, Norwegian, German, Japanese, Spanish
Exam Format:	Closed-book, Single answer, List selection, Multiple-choice
Exam Price:	$385 USD
Passing Score:	65% (26/40)
Exam Duration:	60 (75 for non-native language speakers)
Real Exam Qty:	40
Certificate Validity Period:	3 years
Related Certifications:	ITIL 4 Managing Professional ITIL 4 Strategic Leader
Recommended Training:	EXIN Accredited Training Providers Official ITIL 4 Foundation Study Material
Exam Registration:	PeopleCert EXIN Official Registration
Sample Questions:	EXIN ITILFNDv4 Sample Questions
Exam Way:	Online proctored or in-person at authorized test centers
Pre Condition:	No formal prerequisites; no prior IT experience required
Official Syllabus URL:	https://www.exin.com/en/exams/itil-4-foundation

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The ITIL 4 Foundation certification is a valuable credential for IT professionals who are seeking to advance their careers in IT service management. It provides individuals with a comprehensive understanding of the ITIL framework and its best practices, which can be applied in a range of IT service management roles. By passing the EXIN ITILFND_V4 (ITIL 4 Foundation) Certification Exam, individuals can demonstrate their proficiency in IT service management and enhance their career opportunities.

The ITIL 4 Foundation certification exam covers a range of topics, including service management concepts, the four dimensions of service management, the ITIL service value system, service value chain, and key ITIL practices. ITIL 4 Foundation certification exam is designed to test candidates' understanding of these topics and their ability to apply ITIL principles to real-world scenarios. ITIL 4 Foundation certification process includes a 60-minute exam consisting of 40 multiple-choice questions. To pass the exam, candidates must score 65% or higher. Upon passing the exam, candidates will receive a digital certificate that recognizes their knowledge and understanding of ITIL 4 Foundation.

EXIN ITIL 4 Foundation Sample Questions (Q153-Q158):

NEW QUESTION # 153
Which statement BEST describes a service request?

A. A high priority RFC from a senior manager
B. A request from a customer for a new service
C. A generic description for the many different types of demands that are placed upon the IT organization by the users
D. A generic description for the many types of request for change (RFC) that are received by the IT organization

Answer: C

NEW QUESTION # 154
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

A. Change enablement
B. Incident management
C. Service request management
D. Problem management

Answer: B

NEW QUESTION # 155
Which is a purpose of the 'relationship management' practice?

A. To be the entry point and single point of contact for the service provider with all of its users
B. To systematically observe services and service components
C. To identify, analyze, monitor, and continually improve links with stakeholders
D. To protect the information needed by the organization to conduct its business

Answer: C

NEW QUESTION # 156
Which statement about the 'change enablement' practice is CORRECT?

A. Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited
B. Emergency changes are changes that must be fully tested and fully documented prior to implementation
C. Service requests are usually normal changes that can be implemented quickly without authorization
D. Standard changes are changes that need to be scheduled, assessed and authorized following a standard process

Answer: A

NEW QUESTION # 157
What is defined as any component that needs to be managed in order to deliver an IT service?

A. An incident
B. A service request
C. An IT asset
D. A configuration item (CI)

Answer: D

NEW QUESTION # 158
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