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ITIL-4-Foundation (ITIL 4 Foundation) exam is a globally recognized certification that validates the knowledge and understanding of IT service management (ITSM) practices. ITIL is a framework designed to provide a set of best practices for IT service management. ITIL 4 Foundation certification covers the basics of ITIL 4, including the key concepts and terminology used in the framework. ITIL 4 Foundation Exam certification is ideal for IT professionals who want to understand the importance of ITIL 4 and how it can be used to improve IT service delivery.

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ITIL (Information Technology Infrastructure Library) is a globally recognized framework that provides guidance on IT service management (ITSM) best practices. ITIL practices help organizations to align their IT services with their business goals, improve service quality, and increase customer satisfaction. The ITIL 4 Foundation certification exam is the entry-level certification in the ITIL 4 certification scheme. It is designed to provide a comprehensive understanding of the ITIL 4 framework and its key concepts.

ITIL 4 Foundation Exam Sample Questions (Q95-Q100):

NEW QUESTION # 95
Which practice is responsible for moving new or changed components to live or other environments?

A. Change enablement
B. Release management
C. Supplier management
D. Deployment management

Answer: D

Explanation:
Reference: https://www.sysaid.com/blog/entry/itil-4-practices-whats-new-and-changed

NEW QUESTION # 96
Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

A. Service configuration management
B. Service desk
C. Service request management
D. Service level management

Answer: D

NEW QUESTION # 97
Identify the missing words in the following sentence.
The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

A. service value system
B. four dimensions of service management
C. 'service request management' practice
D. 'focus on value' guiding principle

Answer: A

NEW QUESTION # 98
When is the earliest that a workaround can be documented in 'problem management'?

A. After the problem has been logged
B. After the problem has been analyzed
C. After the problem has been prioritized
D. After the problem has been resolved

Answer: B

NEW QUESTION # 99
Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?

A. Incident management
B. Service desk
C. Change enablement
D. Service request management

Answer: C

NEW QUESTION # 100
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