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| Section | Objectives |
|---|---|
| Renewal Sales Process | - Renewal opportunity management - Forecasting and pipeline management |
| Cisco Tools and Platforms | - Cisco ordering and subscription management tools - Partner and quoting systems |
| Commercial and Contract Fundamentals | - Contract terms and compliance basics - Renewal pricing and discount structures |
| Renewals and Subscription Lifecycle | - Cisco subscription models and licensing basics - Renewal lifecycle stages and timelines |
| Customer Success and Value Realization | - Customer adoption and success planning - Value tracking and expansion opportunities |
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NEW QUESTION # 12
Which architecture addresses customer needs for voice, video, and data?
Answer: A
Explanation:
The architecture that addresses customer needs for voice, video, and data is C. Collaboration. Collaboration is one of the four main architectures that Cisco offers to its customers and partners, along with Security, Data Center, and Enterprise Networking. Collaboration is the architecture that enables people to communicate and work together effectively across different locations, devices, and applications. It includes solutions for voice over IP (VoIP), video conferencing, unified communications, contact center, webex meetings, and more. Collaboration helps customers and partners improve productivity, efficiency, innovation, and customer satisfaction.
NEW QUESTION # 13
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
Answer: A,E
Explanation:
According to the CCW-R User Guide5, some of the actions that a partner or customer can perform within CCW-R are:
Change Customer Address: This allows the user to update the customer address information for a quote or an order.
View and Manage their Contracts: This allows the user to view their contract details, status, expiration date, product coverage, etc., as well as request a quote or renew their contracts.
NEW QUESTION # 14
Which service offering helps define the IT vision and strategy of the customer?
Answer: B
Explanation:
According to the Cisco website1, advisory services from Cisco and their partners provide expert guidance and data-driven insights to help customers architect and optimize their IT environment. Advisory services can help customers with:
IT strategy and planning
Business and technology alignment
IT governance and operating models
IT transformation and innovation
IT performance and optimization
NEW QUESTION # 15
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?
Answer: D
NEW QUESTION # 16
Which architecture addresses customer needs for voice, video, and data?
Answer: A
Explanation:
The architecture that addresses customer needs for voice, video, and data is C. Collaboration. Collaboration is one of the four main architectures that Cisco offers to its customers and partners, along with Security, Data Center, and Enterprise Networking. Collaboration is the architecture that enables people to communicate and work together effectively across different locations, devices, and applications. It includes solutions for voice over IP (VoIP), video conferencing, unified communications, contact center, webex meetings, and more. Collaboration helps customers and partners improve productivity, efficiency, innovation, and customer satisfaction.
NEW QUESTION # 17
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