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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
Topic 1: Order Management and CPQ	- Order Capture and Fulfillment Flows - Product Catalog and Pricing Configuration
Topic 2: Communications Cloud Fundamentals	- Industry Cloud Overview and Use Cases - Communications Industry Data Model
Topic 3: Industry Process Automation	- Customer Lifecycle Management - Service and Provisioning Workflows
Topic 4: Integration and Extensibility	- Salesforce APIs and Integration Patterns - External System Data Synchronization
Topic 5: OmniStudio (Vlocity) Capabilities	- DataRaptors and Integration Procedures - OmniScripts and Guided Experiences - FlexCards and UI Composition

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q58-Q63):

NEW QUESTION # 58
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
B. UX experience is the most important. Fully design and validate the UX before designing the integration step
C. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
D. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start

Answer: A

NEW QUESTION # 59
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A. Use action type from fulfillment request lines in the callout condition task
B. Implement the router condition logic in the integration layer as callout task
C. Map all relevant information to the Customer Facing Service (CFS)
D. Use the Action type from Order items to the Decomposition Relationship Conditions.
E. Implement the router condition logic within decomposition layer with more conditions.

Answer: E

NEW QUESTION # 60
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A. Implement a milestone orchestration item to execute request on the fulfillment system for activation
B. Implement a callout orchestration item to execute a request on the fulfillment system for activation
C. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
D. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details

Answer: C,D

Explanation:
To support manual tasks efficiently and reduce errors, implementing a manual orchestration item assigned to the technician with an OmniScript for detail entry (B), and employing a push orchestration item also configured with an OmniScript (D), are effective. These approaches provide structured interfaces for technicians to input required information directly, enhancing accuracy and integration with fulfillment systems.References:Salesforce Industries Order Management documentation on orchestration items and OmniScripts.

NEW QUESTION # 61
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
B. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
C. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
D. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.

Answer: D

Explanation:
When integrating with a billing system that requires a series of callouts via a middleware layer like Apigee, configuring a single synchronous callout task to send the entire payload to Apigee (C) is efficient. Apigee can then manage the series of calls, and Salesforce Industries OM can handle asynchronous responses from Apigee regarding the order submission result through a configured Push Event. This setup ensures seamless integration and orchestration between Salesforce, Apigee, and the billing system.References:Salesforce Industries integration best practices and Apigee integration patterns.

NEW QUESTION # 62
ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A. Use an on-demand data pull from communication cloud using REST API from servicer assurance
B. Use platform events and GetAsset API
C. Use a Bulk API connector via middleware
D. Use industry order management to inform the assurance platform as a part of the orchestration plan

Answer: D

NEW QUESTION # 63
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