Energy-and-Utilities-Cloud예상문제최신버전인증공부자료

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DumpTOP의Salesforce인증 Energy-and-Utilities-Cloud시험대비 덤프는 가격이 착한데 비하면 품질이 너무 좋은 시험전 공부자료입니다. 시험문제적중율이 높아 패스율이 100%에 이르고 있습니다.다른 IT자격증에 관심이 있는 분들은 온라인서비스에 문의하여 덤프유무와 적중율등을 확인할수 있습니다. Salesforce인증 Energy-and-Utilities-Cloud덤프로 어려운 시험을 정복하여 IT업계 정상에 오릅시다.

Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Section	Objectives
Topic 1: Customer and Service Management	- Service operations and case handling - Customer lifecycle management
Topic 2: Asset, Field, and Work Management	- Field service and work order management - Asset lifecycle and maintenance
Topic 3: Metering, Billing, and Consumption	- Billing processes and workflows - Usage and meter data concepts
Topic 4: Energy & Utilities Cloud Overview	- Core platform capabilities - Industry use cases and positioning
Topic 5: Data Model and Architecture	- Customer and account data structure - Utilities industry data objects
Topic 6: Integration and Industry Solutions	- Utilities industry solution patterns - Integration with Salesforce ecosystem

>> Energy-and-Utilities-Cloud예상문제 <<

Energy-and-Utilities-Cloud예상문제 완벽한 시험자료

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최신 Accredited Professional Certification Energy-and-Utilities-Cloud 무료샘플문제 (Q56-Q61):

질문 # 56
A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A. Salesforce Service Console license
B. Salesforce Contact Center license
C. Salesforce Field Service license
D. Energy and Utilities Base Service license

정답：D

설명：
To schedule a field technician appointment using the Energy and Utilities Contact Center Console, the call center agent requires the Energy and Utilities Base Service license. This specific license grants access to the functionalities and features within the Energy and Utilities Cloud, including the ability to schedule appointments and manage field service operations directly from the Contact Center Console. It's tailored to meet the unique requirements of energy and utility companies, providing the necessary tools to support customer service and field service coordination. Reference = The Salesforce Energy and Utilities Cloud documentation details the licensing requirements for using the platform, including the need for the Energy and Utilities Base Service license for call center agents performing tasks such as scheduling field technician appointments: https://www.salesforce.com/products/industries/energy-and-utilities/overview/

질문 # 57
How is the Energy and Utilities Cloud solution installed on an org?

A. Its included as part of core and will be deployed when licenses are purchased
B. Its installed as a managed package and unmanaged components
C. The functionality is unlocked based on the license types assigned to the org
D. A specialized org that Salesforce creates with the solution installed is required

정답：B

질문 # 58
An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

A. Service Cloud
B. Energy and utility Base
C. Configure Prince Quote (CPQ)
D. Contract Lifecycle Management (CLM)

정답：A,B

설명：
For an energy company embarking on a digital transformation initiative to provide a 360-degree customer view to service agents, the recommended licenses are: A. Service Cloud : Essential for enabling service agents to manage customer interactions and service requests efficiently, providing tools for case management, customer service analytics, and more. D. Energy and Utilities Base : Specifically tailored to the energy and utilities sector, this license provides access to industry-specific data models, workflows, and functionality designed to manage the complex needs of energy providers. Together, these licenses ensure that service agents have access to comprehensive customer information and the specialized tools needed to support the unique requirements of the energy and utilities sector. References = Salesforce Energy and Utilities Cloud documentation and Service Cloud resources detail the functionalities and benefits of these licenses, highlighting their role in supporting customer service and industry-specific processes: https://www.salesforce.
com/products/service-cloud/overview/ , https://www.salesforce.com/products/industries/energy-and-utilities
/overview/

질문 # 59
An energy company wants to send to its customers various types of communication via digital channels. Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9

A. Sales Cloud
B. Communications Cloud
C. Service Cloud
D. Marketing Cloud

정답：D

설명：
Salesforce Marketing Cloud is the preferred solution for energy companies looking to send various types of communication via digital channels to their customers in conjunction with Energy and Utilities Cloud. Marketing Cloud provides a comprehensive suite of tools designed for mass communication, allowing for the creation, management, and delivery of personalized customer communications across multiple digital channels. This integration enhances customer engagement and satisfaction by delivering timely and relevant information. Reference = Salesforce Marketing Cloud documentation highlights its capabilities for mass communication and integration with other Salesforce products, including Energy and Utilities Cloud, to provide a unified platform for customer engagement: https://www.salesforce.com/products/marketing-cloud/overview/

질문 # 60
A customer has finished development, which includes large volumes of dat a. They're ready to start UAT for their new Energy and Utilities Cloud implementation.
When should the performance tests be conducted as part of the overall UAT process?

A. At least 3-4 weeks in advance, so there's sufficient time for the developers to fix bugs if necessary
B. Just before the go-live, so the performance test does not alter the overall load on the system
C. Performance tests should not be done as part of UAT; it should only focus on functional requirements.
D. After the go-live, so the performance can be tracked directly in the production environment

정답：A

질문 # 61
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