ITILFNDv4考試大綱，ITILFNDv4認證題庫

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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Service Value System20%- Purpose and components
- Service value chain
  • 1. Engage
    • 2. Plan
      • 3. Deliver and support
        • 4. Improve
          • 5. Design and transition
            • 6. Obtain/build
              - Governance
              - Continual improvement
              ITIL Practices30%- Service management practices
              • 1. Change enablement
                • 2. Availability management
                  • 3. Service level management
                    • 4. Capacity and performance management
                      • 5. Incident management
                        • 6. Service request management
                          • 7. Problem management
                            • 8. Business continuity management
                              - Technical management practices
                              • 1. Deployment management
                                • 2. Software development and management
                                  • 3. Infrastructure and platform management
                                    - General management practices
                                    • 1. Relationship management
                                      • 2. Supplier management
                                        • 3. Information security management
                                          • 4. Continual improvement
                                            Technology and Information Management10%- Role of technology in service management
                                            - Information management principles
                                            ITIL Guiding Principles15%- Start where you are
                                            - Think and work holistically
                                            - Progress iteratively with feedback
                                            - Optimize and automate
                                            - Focus on value
                                            - Collaborate and promote visibility
                                            - Keep it simple and practical
                                            Organizational Structure and Roles10%- Teams and groups
                                            - Key roles and responsibilities
                                            Key Concepts of Service Management15%- Services, service offerings, service relationships
                                            - Service management as a practice
                                            - Value, value co-creation, stakeholders

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                                            最新的 EXIN ITIL ITILFNDv4 免費考試真題 (Q35-Q40):

                                            問題 #35
                                            Which practice provides users with a way to get various requests arranged, explained and coordinated?

                                            答案：A


                                            問題 #36
                                            Which guiding principle recommends coordinating all dimensions of service management?

                                            答案：D


                                            問題 #37
                                            What can be used to help determine the impact level of a problem?

                                            答案：A


                                            問題 #38
                                            Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

                                            答案：A


                                            問題 #39
                                            Which statement about outcomes is CORRECT?

                                            答案：C


                                            問題 #40
                                            ......

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