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| Section | Objectives |
|---|---|
| SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Hybrid Collaboration Services | - Hybrid services integration
|
| Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
| Security and Troubleshooting | - Secure collaboration deployment
|
| Edge and Expressway Deployment | - Cisco Expressway configuration
|
300-830試験の参考資料では、無料の試用版をダウンロードできます。試用版を使用して、知りたい情報を入手できます。 300-830学習教材の試用版をダウンロードした後、目的の選択を行うことができるお気に入りの300-830試験準備だけでなく、お好きなバージョンも簡単に選択できます。 300-830学習資料では、すべてのユーザーが製品を理解し、本当に必要なものを入手できるようにしています。 300-830学習教材は非常に理解しやすいので、あなたが誰であっても、ここで欲しいものを見つけることができます。
質問 # 46
A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing. While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow.
Which action must the administrator take to resolve the issue?
正解：B
解説：
Webex AI Agents are exposed in newer Flow Designer behavior through the Virtual Agent V2 node. If the administrator only sees Webex CCAI Config in the Virtual Agent field, they are looking at the older virtual agent configuration path rather than the node that supports Webex AI Agents. Cisco's Webex AI Agent documentation distinguishes AI Agent Studio assets and the flow nodes used to connect callers to AI agents.
Reloading Flow Designer would not change the node capability if the wrong activity is selected. Typing the AI agent name manually into a field is not a supported way to bind an unavailable agent object. Creating a generic connector in Control Hub is also not the fix when the organization already has Webex AI agents licensed and ready. The correct operational step is to use the Virtual Agent V2 node, which is designed for the newer Webex AI Agent integration. Reference: Cisco Help, Webex AI Agent Studio Administration guide; Configure Virtual Agent-Voice in Webex Contact Center.
質問 # 47
A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App.
Which three actions must be taken to meet these requirements? (Choose three.)
正解：B、D、E
解説：
Webex App state synchronization is configured under the Desktop > Webex App configuration area, where the administrator enables Webex App integration, enables state synchronization, and maps Webex availability states to Webex Contact Center idle codes. The requested behavior is specific: when an agent is on a non- contact-center Webex App call, Agent Desktop must move to the configured WebexAppCall idle state.
Cisco's documentation identifies the Webex availability state as On a Call for this situation, not Outgoing Call. Therefore, On a Call must be mapped to the WebexAppCall idle code. The idle code must already exist in Webex Contact Center; it does not need to be added to a desktop layout, because idle codes are assigned through desktop profile configuration rather than layout JSON. The option that places state synchronization under Collaboration in the desktop profile does not match the stated Control Hub path. The three required actions are enabling the Webex App integration, mapping On a Call, and enabling State Synchronization.
Reference: Cisco Help, Manage desktop profiles; Integrate Webex Contact Center CRM Connector for Microsoft Dynamics 365, state synchronization section.
質問 # 48
An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)
正解：D、E
解説：
The Generate OTP node creates the random one-time passcode used for authentication. The SMS node sends that passcode to the user's mobile number so the user can verify their identity.
質問 # 49
A supervisor in a contact center must manage recording-related activities to ensure their team's compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)
正解：A、B、D
解説：
Supervisors can manage recordings by searching for specific customer-agent interactions, filtering recordings based on defined criteria, and tagging recordings with descriptive keywords to support review, compliance tracking, and quality management workflows.
質問 # 50
A user requires these capabilities:
- Participate in telephone campaigns.
- Speak to an agent without the customer hearing.
What is the least privileged role that provides the required capabilities?
正解：A
解説：
The Supervisor role is the least privileged role that supports monitoring and coaching capabilities such as speaking to an agent without the customer hearing, while also allowing participation in telephone campaign-related contact center activities.
質問 # 51
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知識の時代の到来により、私たちはすべて、300-830などの専門的な証明書を必要としています。したがって、有用な実践教材を選択する正しい判断を下すことは非常に重要です。ここでは、心から誠実に300-830実践教材をご紹介します。 300-830スタディガイドを選択した試験受験者の合格率は98％を超えているため、300-830の実際のテストは簡単なものになると確信しています。
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