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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design | 30% | - Business and Technical Capabilities
|
| Topic 2: Discovery | 32% | - Research Methods
|
| Topic 3: Leveraging Adjacent Roles/Skills | 19% | - Knowledge and Skill Infusions
|
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NEW QUESTION # 15
Cloud Kick ' s sales representatives are complaining about lack of flexibility when they need to create complex quotes and configure product solutions. What should the Strategy Designer recommend to streamline their sales cycle?
Answer: B
Explanation:
Revenue Cloud (CPQ) handles complex quoting, discount logic, and product configuration. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. Revenue Cloud supports complex product configuration, pricing, quoting, and related revenue processes. It is appropriate when sales representatives must configure valid product combinations and customer-specific pricing, which is different from digital commerce storefronts or marketing engagement. Here, Implement Revenue Cloud is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Create a custom sales cycle that maps exactly to their needs focuses attention elsewhere, while Suggest to simplify the complex sales cycle to make it fit the standard setup addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Revenue Cloud / Product Configuration
NEW QUESTION # 16
Cloud Kicks feels confident about its vision for a new loyalty program and has received approval from leadership to begin development. What is needed from the strategy designer to inform a roadmap from MVP to mature offering?
Answer: A
Explanation:
A strategic product roadmap outlines phased releases (MVP, V2, V3 mature offering) based on progressive feature value and dependency. In the Platform Strategy Designer context, this question belongs primarily to Leveraging Adjacent Roles/Skills. In Leveraging Adjacent Roles/Skills, the strategy designer works effectively with architects, developers, business analysts, organizational designers, accessibility specialists, and other disciplines so that strategy can move into feasible execution. A roadmap from MVP to a mature offering needs a view of how capability grows over time. Defining phases of feature development communicates which value is delivered first, what comes later, and how the organization progresses from a minimum viable release toward a fuller product vision. Here, Phases of feature development is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Effort sizing and user story points focuses attention elsewhere, while Instrumentation and POC prototypes addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Leveraging Adjacent Roles/Skills
Official Salesforce Reference: Go-to-Market Planning - Partner on the Product Roadmap
NEW QUESTION # 17
During requirements discovery for a new mobile app for Cloud Kicks, different business units are proposing conflicting requirements for some of the key use cases. Which methodology should be used to resolve conflicts and promote consensus?
Answer: C
Explanation:
Prioritization matrices objectively evaluate conflicting requirements against standardized criteria to build consensus. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts.
In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. Here, Prioritization Matrix is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Journey Mapping focuses attention elsewhere, while SWOT Analysis addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Alignment as a Strategic Craft - Make Decisions and Resolve Conflicts
NEW QUESTION # 18
When a strategy designer creates an empathy map based on research insights, their deep understanding of the customer drives which outcome?
Answer: C
Explanation:
Empathy maps capture user feelings, thoughts, and pain points, driving solution Desirability. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. When stakeholders disagree about priorities, returning to research shifts the conversation away from individual preference and toward evidence about users and the problem to solve. That evidence gives the group a shared basis for determining which directions deserve attention. Here, Desirability is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Viability focuses attention elsewhere, while Feasibility addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: UX Basics - Create UX Artifacts
NEW QUESTION # 19
A strategy designer at Cloud Kicks leads a development team whose stakeholders are notorious for misunderstanding and undervaluing research-driven UX design.
Which approach should the designer propose to increase the desire for research-driven decisions?
Answer: B
Explanation:
The best approach to increase the desire for research-driven decisions among stakeholders who misunderstand and undervalue research-driven UX design is to align UX research goals with stakeholders' goals, as this helps demonstrate the value and relevance of research for achieving business outcomes. Creating high-fidelity prototypes or strictly aligning to stakeholders' business requirements may not address the root cause of the lack of desire for research.
NEW QUESTION # 20
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