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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 2: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 3: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 4: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 5: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 6: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 7: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 8: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 9: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
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NEW QUESTION # 27
Which tasks are included in the SAP Activate roadmap during the transition from Discover to Prepare phases?
There are three correct answers.
Answer: B,C,D
NEW QUESTION # 28
RISE with SAP Methodology facilitates the transition to the SAP Business Suite by focusing on which areas?
There are two correct answers.
Answer: B,C
NEW QUESTION # 29
Which features are offered by the Operations View dashboard included in the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
Answer: A,D,E
NEW QUESTION # 30
The Field Service Management Cloud and mobile apps have no limitations in terms of overall database size (data and attachments) and the amounts of records in tables/DTOs.
Choose the correct answer.
Answer: A
NEW QUESTION # 31
The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.
Answer: A
NEW QUESTION # 32
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