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| Topic | Details |
|---|
| Topic 1 | - Schedule and Dispatch Work Orders: Microsoft consultants delve into managing scheduling options, customizing schedule boards, and configuring the schedule assistant. Proficiency in Universal Resource Scheduling ensures consultants can optimize resource allocation and scheduling processes.
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| Topic 2 | - Manage Inventory and Purchasing Using the Built-In Inventory Management System: This topic equips the Microsoft consultant with the knowledge to manage inventory, warehouses, purchasing, and product returns.
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| Topic 3 | - Implement Microsoft Power Platform: The focus here is on configuring model-driven apps, creating custom apps, and automating workflows. These skills empower Microsoft consultants to extend Field Service functionalities, a critical area to demonstrate competence in the exam.
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| Topic 4 | - Configure Field Service Applications: In this topic, the Microsoft consultant gains expertise in configuring core Field Service components, establishing product and service pricing, and managing bookable resources. The topic emphasizes setting up scheduling for multiple resources while ensuring seamless integration with other tools.
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| Topic 5 | - Manage the Field Service Mobile App: In this topic, the Microsoft consultant learns to deliver work orders effectively using the Field Service mobile app. This includes configuring and setting up the app to ensure it supports seamless field operations, a necessary skill for exam success.
|
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Pass Guaranteed Quiz Microsoft - MB-240 - Microsoft Dynamics 365 Field Service Functional Consultant –Trustable New Exam Format
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Candidates who successfully pass the Microsoft MB-240 Certification Exam will demonstrate that they can effectively design, configure, and manage Dynamics 365 Field Service solutions for clients. They will also be able to demonstrate their knowledge of field service operations and their ability to analyze and solve complex problems related to customer service.
Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q144-Q149):
NEW QUESTION # 144
You created a work order and added a price list to that work order.
You need to anticipate what will happen when you add an additional work order product which is missing from the work order price list.
What is the outcome?
- A. The list price on the newly-added product record will be used in the calculations.
- B. The application provides an option to add the product to the work order price list.
- C. There will be an error indicating that the product does not belong to the work order price list.
- D. The application allows the product to be added and sets the price to zero during the calculations.
Answer: A
Explanation:
Price lists are associated with work orders, however if you consume a product or service not included in the price list on the work order then the "list price" from the product will be used. It is very important to be aware of this.
Note: The price list option within Field Service does make use of the standard CRM price list functionality but it has some important extensions that are specific to providing services. With field work it would be common to want to make the first hour of a visit not chargeable or have a minimum call out charge that is automatically added to the cost of a job. The extensions provide functionality to support these types of situations.
NEW QUESTION # 145
Your customer wants to set up a minimum charge of $100 for the first 45 minutes of being onsite for a work order.
You need to set up this requirement in Microsoft Dynamics 365 Field Service.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Create a new product with Field Service Product Type - Service.
- B. Create a price list where the Flat Fee is set to No
- C. Create a new product with Field Service Product Type = Inventory
- D. Created Field Service price list item where the Flat Fee is set to Yes. the Minimum Charge Duration is 45 minutes, and the Minimum Charge Amount is $100 H P.
- E. Create a Field Service price list item where the Flat Fee is set to No. the Minimum Charge Duration is 45 minutes and the Minimum Charge Amount 15 $100
Answer: A,B
NEW QUESTION # 146
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:
Explanation:

1 - Create a requirement group template.
2 - Associate an incident thype to the requirement group template.
3 - Add the incident type to a work order.
4 - Book the work order.
NEW QUESTION # 147
You have the following requirements from the scheduling team:
* Scheduling assistant results should display in neat 30-minute time slots that dictate the start time of subsequent bookings.
* Functionality should display tor all 30 resources within the company. " Time slots should align to the top of the hour and half past the hour.
lo meet these requirements, you need to implement Intervals within Universal Resource Scheduling.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:
Explanation:

Explanation:

NEW QUESTION # 148
You are responsible for setting up Dynamics 365 Field Service for proper billing and servicing.
Your client needs to understand the difference between billing accounts and service accounts for their multi- company organization.
Match the account type to the applicable scenario. To answer, drag the appropriate account type from the column on the left to the applicable scenario on the right. Each account type may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.

Answer:
Explanation:

Explanation:

NEW QUESTION # 149
......
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