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SAP C_FSM_2601 Exam Syllabus Topics:

SectionWeightObjectives
Master Data Management<10%- Components and data model of MDM
- Create, maintain, and integrate master data
Customer Self-Service<8%- Service request creation and execution
- Self-service portal and process flow
Planning and Dispatching11% - 20%- Features of planning and dispatching module
- Create, assign, and manage service calls and resources
Integrations<8%- Integration with SAP and third-party systems
- End-to-end integration scenarios
Crowd Workforce<8%- Concept and benefits of Crowd Service
- Manage crowd workforce assignments
Architecture and Administration11% - 20%- Architectural components of SAP FSM
- Company settings, permissions, and business rules configuration
Analytics and Reports<10%- Generate and interpret reports for decision-making
- Access and use reporting tools
Mobile SAP Field Service Management Application11% - 20%- Features and capabilities of mobile app
- Accept, execute, and close service calls
Smartforms8% - 12%- Create and manage Smartform templates
- Features and use cases of Smartforms

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SAP Certified - SAP Field Service Management Sample Questions (Q16-Q21):

NEW QUESTION # 16
What are some of the features available to technicians on the mobile apps?
There are four correct answers.

Answer: A,B,C,D


NEW QUESTION # 17
What characteristic is true with regards to autoscheduling?
Choose the correct answer.

Answer: A


NEW QUESTION # 18
Customer use self-service through the portal and the chat assistant.
Choose the correct answer.

Answer: A


NEW QUESTION # 19
What can you do with CoreSQL?
Choose the correct answer.

Answer: D


NEW QUESTION # 20
What is the main tool in SAP Field Service Management for dispatchers?
Choose the correct answer.

Answer: D


NEW QUESTION # 21
......

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