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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Passing Score:	70%
Exam Duration:	60 minutes
Available Languages:	English
Exam Price:	$200 USD
Related Certifications:	SAP Customer Experience Solutions SAP Certified - Positioning SAP Business Suite
Exam Format:	Multiple Choice, Multiple Response, Scenario-Based
Real Exam Qty:	30
Certificate Validity Period:	SAP certification stays valid for the current solution release
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam or test center delivery
Pre Condition:	Basic understanding of SAP Business Suite and customer experience concepts is recommended
Official Syllabus URL:	https://learning.sap.com/certifications

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q14-Q19):

NEW QUESTION # 14
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
B. It is a strategy to keep existing solutions in the target system environment by prioritizing.
C. It is a strategy to retain an existing installed base of solutions.
D. It is a strategy to aid in cleaning legacy data for the purposes of data migration.

Answer: A

NEW QUESTION # 15
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Providing expertise in purchase processes
B. Providing industry expertise
C. Offering scalability and flexibility
D. Including integration capabilities

Answer: B,C,D

NEW QUESTION # 16
What is SAP Customer Data Cloud designed to do?

A. Connect information from a single source.
B. Provide multiple views of the customer.
C. Execute end-to-end loyalty campaigns.
D. Manage customer identities, consent, and preferences.

Answer: D

NEW QUESTION # 17
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
B. Enterprise Consent and Preference Management
C. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
D. SAP Customer Data Platform

Answer: D

NEW QUESTION # 18
Which SAP CX solution would you position to process customer issues?

A. SAP Sales Cloud Version 2
B. SAP Service Cloud Version 2
C. SAP Customer Data Cloud
D. SAP Emarsys

Answer: B

NEW QUESTION # 19
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