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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Objectives
Integration Across SAP CX and SAP Business Suite	- Integration with SAP S/4HANA and SAP Business Technology Platform 1. Data flow between CX and ERP systems 2. End-to-end process integration
Understanding the SAP Customer Experience Portfolio	- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data) 1. Use cases across customer journey 2. Solution capabilities and value propositions
Positioning SAP Customer Experience Solutions	- Business value positioning of SAP CX 1. Omnichannel customer engagement 2. Customer experience transformation scenarios
Customer Data, Analytics, and Experience Management	- Customer identity and consent management 1. Data-driven customer engagement 2. Personalization and analytics use cases

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q12-Q17):

NEW QUESTION # 12
Which of the following are associated with SAP Sales Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Coupon campaigns
B. Service orders
C. Opportunities
D. Pricing conditions

Answer: B,D

NEW QUESTION # 13
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Cloud ALM
B. SAP Successfactors
C. SAP Customer Data Cloud
D. SAP Analytics Cloud

Answer: A,C,D

NEW QUESTION # 14
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Talent development
B. Data privacy and management
C. Cross-functional alignment
D. Absence of agile technology development
E. Organization design

Answer: A,C,E

NEW QUESTION # 15
What is SAP Customer Data Cloud designed to do?

A. Provide multiple views of the customer.
B. Execute end-to-end loyalty campaigns.
C. Connect information from a single source.
D. Manage customer identities, consent, and preferences.

Answer: D

NEW QUESTION # 16
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Integration Suite is available to integrate applications.
B. SAP Build can be used to create custom apps.
C. Al capabilities empower sales & marketing analysts to accelerate decisions.
D. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
E. Business process analysis is available out-of-the-box.

Answer: A,B,C

NEW QUESTION # 17
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