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Salesforce Platform-App-Builder Exam Syllabus Topics:

SectionWeightObjectives
Business Logic and Process Automation28%- Formula Fields and Roll-Up Summary
  • 1. Describe the capabilities of formula fields and the use cases for each
  • 2. Describe the capabilities of roll-up summary fields and the use cases for each
- Flow
  • 1. Describe the capabilities of Flow and the use cases for each flow type (Screen Flow, Auto-launched Flow, etc.)
  • 2. Describe the capabilities of Flow to automate business processes
- Automation Tool Selection
  • 1. Given a scenario, identify the appropriate automation tool to use (Flow, approval process, etc.)
- Validation Rules
  • 1. Describe the capabilities of validation rules and the use cases for each
- Approval Processes
  • 1. Describe the capabilities of approval processes and the use cases for each
Salesforce Fundamentals23%- Mobile and Collaboration
  • 1. Describe the capabilities of the Salesforce mobile app
  • 2. Describe the use cases and capabilities of Chatter
- Reports and Dashboards
  • 1. Describe the capabilities of reports and dashboards and the use cases for each
- Object, Record, and Field Access
  • 1. Describe the various elements of the sharing model and the use cases for each
  • 2. Describe the capabilities of object, record, and field-level security and the use cases for each
- AppExchange
  • 1. Describe the use cases and capabilities of AppExchange
User Interface17%- Lightning App Builder
  • 1. Describe the use cases and capabilities of standard and custom Lightning components
  • 2. Describe the capabilities of Lightning App Builder and the use cases for each
- Lightning Experience Customization
  • 1. Describe the capabilities of and use cases for custom buttons, links, and actions
  • 2. Describe the use cases and capabilities of Lightning apps, navigation, and utility bars
- Page Layouts and Record Types
  • 1. Describe the use cases and capabilities of page layouts
  • 2. Describe the use cases and capabilities of record types
App Deployment10%- Sandboxes
  • 1. Describe the differences between sandbox types
  • 2. Describe the use cases and capabilities of sandbox environments
- Change Sets and Deployment Tools
  • 1. Describe the use cases and capabilities of change sets
  • 2. Describe the considerations when deploying to a production environment
- AppExchange Packages
  • 1. Describe the use cases and considerations for managed and unmanaged packages
Data Modeling and Management22%- Data Management
  • 1. Describe the capabilities and use cases for data import and export tools
  • 2. Describe the use cases and capabilities of data validation tools
- Custom Objects and Fields
  • 1. Describe the appropriate use of custom objects, standard objects, and external objects
  • 2. Describe the use cases and implications of field history tracking
  • 3. Describe the capabilities of various field types and the use cases for each
- Schema Builder
  • 1. Describe the use cases and capabilities of Schema Builder
- Object Relationships
  • 1. Describe the implications of object relationships on reports, record access, and data deletion
  • 2. Describe the capabilities of and use cases for relationship field types (lookup, master-detail, many-to-many)

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Salesforce Certified Platform App Builder Sample Questions (Q209-Q214):

NEW QUESTION # 209
At Universal Containers, the Account object has a Master-Detail relationship with an Invoice custom object.
The app builder would like to change this to a lookup field, but is not able to do so.
What could be causing this?

Answer: C


NEW QUESTION # 210
What can a cross-object formula reference?

Answer: A

Explanation:
Cross-object formulas are formulas that span two related objects and reference merge fields on those objects.
Cross-object formulas can reference merge fields from a master ("parent") object if an object is on the detail side of a master-detail relationship. Cross-object formulas also work with lookup relationships. You can reference fields from objects that are up to 10 relationships away. Cross-object formulas are available anywhere formulas are used except when creating default values.


NEW QUESTION # 211
The Dream House Realty (DR) service manager asks for some Improvements in case management. They want to enforce compliance so That cases are unable to be reverted to an earlier case status, and to Ensure that certain fields are required when specific case criteria are met. Which solution should an app builder implement to meet these Requirements?

Answer: C

Explanation:
Start at the layer that controls the outcome. The best answer is D. Validation rules. The scenario is asking for data validation, and the reason is straightforward: Validation rules prevent bad data from being saved. They are appropriate when the requirement is to enforce a condition at save time rather than merely warn, display, or report on the problem later. The wording points to this control because the business result must be reliable when real users work with real records.
For the stated requirement - The Dream House Realty (DR) service manager asks for some Improvements in case management. They want to enforce compliance so That cases are unable to be reverted to an earlier case status, and to Ensure that certain. - the selected answer handles the behavior directly. It is not just a way to make the page look cleaner or to remind users what to do. It places the responsibility in the Salesforce feature that owns the outcome. That matters in an App Builder implementation because access, automation, relationships, page rendering, reporting, and deployment each have different enforcement points.
The distractors are not equal substitutes. A (Approval process) handles a different concern; An approval process is for formal sign-off, not for every automation, display, import, or security requirement. B (Dependent picklist) is less defensible because That field type either stores the wrong kind of value or fails to support the required behavior as cleanly as the selected option. C (Case flow) should be rejected because Flow is broad, but it is not correct unless the requirement is specifically about guided or automated logic. That is the kind of solution a Salesforce admin can document, migrate, and troubleshoot without creating hidden technical debt.
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NEW QUESTION # 212
Cloud Kicks currently deflects its customers to a help article when they have questions about shipping, including package location, delays, and complaints. Cloud Kicks wants to automate this experience with dynamic, real-time support.
What should a Platform App Builder recommend?

Answer: C

Explanation:
Agentforce Service Agent is built for autonomous, conversational customer support. Salesforce states that Agentforce Service agents can process incoming customer requests, resolve common inquiries autonomously, use business data, and execute actions without requiring a service representative for every step. Agent actions can invoke Flow or Apex and perform operational tasks such as retrieving order status or updating fulfillment information. That matches Cloud Kicks ' requirement for dynamic support that can investigate missing packages, determine delays, and take appropriate customer-service actions. An approval flow introduces unnecessary human review, while scheduled email templates provide static rather than real-time assistance. A Screen Flow could collect issue information but would generally create a Case rather than independently reason about the customer ' s request and perform resolution actions.


NEW QUESTION # 213
Ursa Major Solar wants to create a relationship between the standard Contact object and a custom Solar Project object Contacts potentially be related to multiple Solar Project objects, and a Solar Project can have multiple Contacts associated with it.
How should an app builder configure the data model?

Answer: D

Explanation:
Explanation
Two Master-detail relationships on a new custom object is how an app builder should configure the data model to create a relationship between Contact and Solar Project objects where each Contact can be related to multiple Solar Project objects, and each Solar Project can have multiple Contacts associated with it. This is an example of a many-to-many relationship that requires a junction object with two master-detail relationships.
One Master-detail relationship on Contact and one Master-detail relationship on Solar Project, two Lookup relationships on a new custom object, and one Lookup relationship on Contact and one Lookup relationship on Solar Project are not valid or correct ways to create a many-to-many relationship.


NEW QUESTION # 214
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