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SAP C-BCSCX-2502 Exam Syllabus Topics:

Section	Weight	Objectives
Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Identify competitive differentiators 2. Explain customer-centric business transformation 3. Position SAP Customer Experience portfolio value
SAP Customer Experience Solutions, Processes and Strategy	41-50%	- Business Process Integration 1. Omnichannel customer engagement 2. Integration with SAP Business Suite 3. Lead-to-cash processes - SAP CX Portfolio 1. SAP Commerce Cloud capabilities 2. Customer data and experience management 3. SAP Sales Cloud and Service Cloud positioning 4. SAP Emarsys and customer engagement
Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Retail customer experience scenarios 2. Customer loyalty and retention strategies 3. B2B and B2C commerce use cases

Section

Weight

Objectives

Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Identify competitive differentiators
2. Explain customer-centric business transformation
3. Position SAP Customer Experience portfolio value

SAP Customer Experience Solutions, Processes and Strategy

41-50%

- Business Process Integration

1. Omnichannel customer engagement
2. Integration with SAP Business Suite
3. Lead-to-cash processes

- SAP CX Portfolio

1. SAP Commerce Cloud capabilities
2. Customer data and experience management
3. SAP Sales Cloud and Service Cloud positioning
4. SAP Emarsys and customer engagement

Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Retail customer experience scenarios
2. Customer loyalty and retention strategies
3. B2B and B2C commerce use cases

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q30-Q35):

NEW QUESTION # 30
What is SAP Customer Data Cloud designed to do?

A. Manage customer identities, consent, and preferences.
B. Execute end-to-end loyalty campaigns.
C. Provide multiple views of the customer.
D. Connect information from a single source.

Answer: A

NEW QUESTION # 31
Which of the following are associated with SAP Sales Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Service orders
B. Coupon campaigns
C. Pricing conditions
D. Opportunities

Answer: A,C

NEW QUESTION # 32
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Service Cloud Version 2
B. SAP Sales Cloud Version 2
C. SAP Business Technology Platform
D. SAP Commerce Cloud

Answer: D

NEW QUESTION # 33
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Billing
B. Guided selling
C. Agent Desktop
D. Omnichannel experience

Answer: C,D

NEW QUESTION # 34
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Build can be used to create custom apps.
B. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
C. SAP Integration Suite is available to integrate applications.
D. Business process analysis is available out-of-the-box.
E. Al capabilities empower sales & marketing analysts to accelerate decisions.

Answer: A,C,E

NEW QUESTION # 35
......

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