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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Enabling Slack Success	15%	- Promote best practices and user adoption - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement - Create help channels for user support
Channel & User Group Administration	28%	- Configure channel management policies - Convert public channels to private channels - Implement channel naming conventions and best practices - Manage default channels and required channels - Manage user groups and channel permissions
User Lifecycle Management	14%	- Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning - Manage user roles and admin roles
Workspace Administration	9%	- Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations
Fundamentals	9%	- Understand Slack roles and responsibilities - Navigate the Slack Admin console - Differentiate between Slack plans and features
Security	15%	- Configure domain and IP restrictions - Manage DLP (Data Loss Prevention) and retention policies - Monitor and audit workspace activity - Enable multi-factor authentication (MFA) - Configure security policies and compliance settings
App Administration	10%	- Manage app approvals and app directory - Manage integrations and workflows - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration

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Salesforce Certified Slack Administrator Sample Questions (Q17-Q22):

NEW QUESTION # 17
Your company is conducting an internal security assessment of Slack prior to implementation. Which of the following is true about security in Slack?

A. Workspace Admins can see all direct message content at any time through the Admin console.
B. Slack data is encrypted at rest and in transit.
C. Slack members can only access Slack when on the corporate network.
D. Slack data is stored on your company's servers.

Answer: B

Explanation:
Slack ensures that all customer data:
"Is encrypted at rest and in transit, using industry-standard encryption protocols." Workspace Admins cannot access direct messages unless data exports or eDiscovery tools are properly configured and approved. Slack data is stored on Slack-managed servers (AWS infrastructure) and not on customers' own servers by default. Access is not restricted solely to the corporate network unless additional security tools (like Slack Enterprise Mobility Management or VPNs) are enforced.
(Reference: Slack Administration Study Guide - Security and Compliance Overview)
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NEW QUESTION # 18
In which scenario would the Clips feature be the most useful to support asynchronous work?
(Select the best answer.)

A. A service representative is troubleshooting a time-sensitive issue in channel with their tier support team.
B. A manager is actively brainstorming with the leadership team on new department initiatives.
C. A manager schedules time to thoroughly review a product release with their team.
D. A project manager is showing their work to the rest of their project team and asking for feedback before the end of the week.

Answer: D

Explanation:
Slack Clips are designed for:
"Recording and sharing video, voice, and screen recordings asynchronously to allow teams to consume and respond on their own schedule." A project manager sharing updates for review (B) is a perfect use case. Time-sensitive troubleshooting (A) and active brainstorming (D) are better suited for synchronous tools like Huddles. Scheduling reviews (C) suggests a live meeting rather than asynchronous communication.
(Reference: Slack Administration Study Guide - Using Clips for Asynchronous Collaboration)
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NEW QUESTION # 19
You're a Workspace Owner for a financial organization on the Slack Business+ plan. Your Security and Compliance team requires all historical files to always be discoverable. These deleted files may need to be produced to ensure compliance for regulatory and auditing purposes.
Which file retention setting should you enable for your workspace?
(Select the best answer.)

A. Keep all files, only for a set number of days
B. Keep all files, including all file versions
C. Keep all files, including deleted files, for a set number of days
D. Keep all files, including deleted files
E. Keep all files

Answer: D

Explanation:
In the Slack Business+ plan, to meet compliance requirements where deleted files must remain discoverable, you must set file retention to:
"Keep all files, including deleted files."
This ensures that even after a user deletes a file, it remains accessible for auditing and compliance purposes.
Simply keeping files (B) does not guarantee deleted files are retained. Options involving "for a set number of days" (C, E) would risk data loss after the timeframe expires, and D (all file versions) focuses on version history, not deletion recovery.
(Reference: Slack Administration Study Guide - File Retention and Compliance Settings)
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NEW QUESTION # 20
A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members' productivity in Slack?

A. Train everyone on how to create Slack integrations.
B. Show employees how they can request new apps to be installed in Slack.
C. Allow employees to install social apps, like Giphy, that will help attract new Slack members.
D. Connect tools they are already using, like Google Calendar or Box, to Slack.

Answer: D

Explanation:
Slack's recommendation for increasing adoption and productivity states:
"Connect existing tools that users are already familiar with to Slack, so they immediately see value without needing extensive new training." This approach enhances workflows and familiarity, without adding a heavy burden of learning or complex processes.
(Reference: Slack Administration Study Guide - Accelerating Slack Productivity with Integrations)
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NEW QUESTION # 21
You're a Workspace Admin for your organization's Slack Business+ instance. You need to report on the number of both daily and weekly active users within your workspace in the last 30 days.
Where can you find this information?
(Select the best answer.)

A. Workspace analytics dashboard
B. Message activity analytics
C. Analytics members dashboard
D. Org analytics dashboard

Answer: A

Explanation:
According to Slack official documentation:
"Workspace analytics allows Workspace Owners and Admins to view data about members, channels, and activity within the workspace, including daily and weekly active users." The Org Analytics Dashboard (A) is only available in Enterprise Grid. The Analytics Members Dashboard (C) focuses on member-specific stats, and Message Activity Analytics (D) focuses specifically on message data, not user activity overall.
(Reference: Slack Administration Study Guide - Workspace Analytics Overview)
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NEW QUESTION # 22
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