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ASQ CMQ-OE Exam Syllabus Topics:

SectionWeightObjectives
Supply Chain Management19%- Logistics, Material Control, and Acceptance
- Supplier Selection, Evaluation, and Approval
- Supplier Development and Partnerships
- Supplier Risk and Performance Management
Training and Development16%- Training Needs Analysis and Planning
- Training Delivery and Facilitation
- Curriculum Design and Material Development
- Evaluation of Training Effectiveness
Customer-Focused Organizations22%- Complaint Management and Service Recovery
- Customer Segmentation and Requirements Management
- Voice of the Customer (VOC) Collection and Analysis
- Customer Satisfaction and Loyalty Measurement
Strategic Plan Development and Deployment23%- Business Environment Analysis
  • 1. Market and competitive analysis
  • 2. SWOT, PESTLE, risk analysis
- Strategy Deployment and Execution
- Strategic Planning Models
  • 1. Hoshin Kanri, balanced scorecard, and benchmarking
  • 2. Mission, vision, values, and objectives
Leadership28%- Teams and Team Processes
  • 1. Team types and development stages
  • 2. Team building and facilitation techniques
- Organizational Structures
- Leadership Principles and Challenges
  • 1. Roles and responsibilities of leaders and managers
  • 2. Ethics, governance, and compliance
  • 3. Change management and innovation
Quality Management Tools and Methods31%- Statistical Methods and Data Analysis
  • 1. SPC, hypothesis testing, measurement systems analysis
- Problem Solving and Process Improvement
  • 1. PDCA, DMAIC, Lean methodologies
- Process Mapping and Design
Management Elements and Methods26%- Communication and Organizational Dynamics
- Financial and Resource Management
- Management Principles and Theories
- Quality Management Systems
  • 1. ISO 9001, Baldrige, TQM frameworks
- Human Resources and Workforce Management

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ASQ Certified Manager of Quality/Organizational Excellence Exam Sample Questions (Q395-Q400):

NEW QUESTION # 395
The following chart was created from data collected over the past 5 months.

Answer: D


NEW QUESTION # 396
The budgets of most internal staff and operations functions do not include figures for:
I. Cash received.
II. Capital expenditures.
III. Short-term liabilities.
IV. Payroll expenses.

Answer: B


NEW QUESTION # 397
Some of the issues that make leadership difficult to define include:

Answer: C


NEW QUESTION # 398
In time of financial stress, training is often one of the first functions to be discontinued, because:
I. Training is not considered part of the strategic plan.
II. Training is treated as a cost with no quantifiable benefits.
III. Management does not understand the connection between building and sustaining the organization's
competencies and achieving profitability.
IV. The correlation between the function of training and the function of product realization has not been
established.

Answer: A


NEW QUESTION # 399
In an insurance claims processing unit, which quality tool would be most useful to analyze the amount of
variation in the process used to code claims for computer entry and in determining whether the process is
stable prior to embarking on an improvement effort?

Answer: B


NEW QUESTION # 400
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