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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Governance Structure | 8% | - Establish governance policies - Define admin and owner roles - Manage workflows and processes |
| Topic 2: Channel Strategy | 10% | - Channel naming conventions and structure - Design channels for collaboration and workflows - Apply use cases and best practices |
| Topic 3: Learning and Enablement | 18% | - Plan and execute rollout strategies - Design training programs for users and admins - Create learning materials and resources - Support adoption and troubleshoot issues |
| Topic 4: Delivery and Migration | 17% | - Define roles and responsibilities - Plan and execute migration from other platforms - Understand implementation best practices |
| Topic 5: Discovery | 10% | - Communicate Slack value proposition - Assess organizational readiness - Gather and analyze client requirements |
| Topic 6: Policies and Settings | 22% | - Identity and access management - Analytics and dashboard usage - Slack Connect and app approval settings - Security and compliance configurations |
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NEW QUESTION # 30
Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?
Answer: D
Explanation:
The correct answer is C . A small company with a lean process model and limited IT capacity should not design a support model that creates unnecessary ticket volume or constant manual monitoring. A search-first culture backed by self-serve resources is the best fit. This means users are encouraged to search Slack, consult internal help materials, review pinned or bookmarked resources, and use Slack Help Center links before escalating. Option A is risky because promising immediate response timelines creates support expectations the small IT team may not be able to meet. Option B may be useful later, but "various help channels" can fragment requests and increase overhead. Option D is also labor-intensive and conflicts with the client's limited support capacity. The right support strategy should scale with the organization: provide clear documentation, searchable help content, FAQs, launch tips, and escalation instructions only when self- service does not resolve the issue. This keeps the user experience strong without overloading IT.
NEW QUESTION # 31
What is the most effective way to project manage a team in Slack?
Answer: D
Explanation:
The strongest answer is to run team syncs in channels using automated reminders. Slack's project- management value comes from moving status communication into visible, searchable channels and reducing dependency on synchronous meetings. Automated reminders or scheduled messages help keep updates consistent without relying on a manager to manually chase people. This approach also improves transparency because team members can see updates in context, respond in threads, and preserve decision history in the channel. Option A keeps the process dependent on Zoom and manual reminders, which underuses Slack.
Option C introduces a template but does not ensure visibility, automation, or channel-based collaboration.
Option D may be useful if Jira is part of the team's delivery workflow, but the question asks for the most effective Slack-native project management approach, not a tool-specific integration. Slack's official automation guidance supports scheduled channel messages for recurring reminders, daily standups, and project updates.
Reference topic: Channel Strategy - project channels, recurring updates, async team syncs, transparency, and workflow automation.
NEW QUESTION # 32
You will be supporting the discussion around approval policies for apps and external collaboration for a client that has been using Slack for three years. You need to identify the right people on the client side to be involved.
What is the best question to ask to better understand who should take part in the discussion?
Answer: D
Explanation:
The correct answer is A. Approval policies for apps and external collaboration are governance and policy decisions, so the right stakeholders are the people responsible for Slack policies and settings. This may include Org Owners, Org Admins, security, compliance, legal, IT, or collaboration platform owners depending on the client's operating model. Option B is too narrow because the head of IT may not own Slack-specific policy decisions, especially in a mature Slack environment where security, compliance, or collaboration governance may share responsibility. Option C is misaligned because communication and learning stakeholders are important for rollout messaging and enablement, not app approval or Slack Connect policy decisions. Option D is also insufficient because superusers understand usage patterns but usually do not own enterprise policy decisions. The consultant should identify decision-makers by responsibility, not title alone. Asking who owns policies and settings ensures the correct people attend the discussion and prevents policy decisions from being made by stakeholders without proper authority.
NEW QUESTION # 33
Your client is launching Enterprise Grid and has a requirement to allow some members to log in to Slack using their username and password.
What settings should you recommend to make sure the members are able to log in?
Answer: B
Explanation:
The correct answer is C . In Enterprise Grid, SSO is managed at the organization level, so exceptions to the SSO requirement must be handled in org settings, not workspace settings. The client needs some members to continue logging in with a username and password, which means those members must be excluded from the SSO requirement. The answer also specifies uploading a CSV list, which is the scalable method for applying exclusions when multiple members are involved. Option A is incorrect because it uses the workspace settings dashboard and manual entry, which does not align with Enterprise Grid org-level SSO control. Option B is wrong because workspace admin settings are not the correct place for Enterprise Grid SSO exclusions. Option D correctly identifies org settings but uses manual addition; the tested recommendation is to upload a CSV list for the excluded users. The important consulting principle is that identity and authentication settings on Enterprise Grid are centralized at the org level.
Reference topic: Policies and Settings - Enterprise Grid SSO, org-level authentication controls, SSO exclusions, CSV user management, and login policy design.
NEW QUESTION # 34
You are a Slack consultant helping a client configure Slack Connect. The client is planning a new project with an external partner, and the client asks you whether approval will be required to work with the partner in Slack Connect channels by default.
What guidance should you provide about working with other companies / partners in Slack Connect channels?
Answer: A
Explanation:
The correct answer is D. Slack Connect approval behavior depends on the organization's external collaboration settings, whether the external organization is already verified or trusted, and how the Enterprise Grid policies are configured. It is careless to tell a client that approval is always required or never required. In practice, approvals may be required depending on admin settings, workspace policies, external organization status, and whether the invitation is for a new or already approved relationship. Option A is wrong because Slack Connect approvals are not controlled by app approval settings; app governance and external collaboration governance are separate policy areas. Option B is too permissive and ignores enterprise controls. Option C is too absolute and ignores cases where admins configure more open collaboration rules. The consultant's answer should be precise: approval is sometimes required, and the client should review Slack Connect settings during the Policies and Settings session so the external collaboration model matches their risk posture.
NEW QUESTION # 35
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