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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Knowledge Management- Knowledge articles
  • 1. Creation and lifecycle management
    • 2. Search and recommendation usage
      Topic 2: Field Service and Dispatch- Field service operations
      • 1. Scheduling and dispatch rules
        • 2. Work order management
          Topic 3: Service Request Management- Customer interaction handling
          • 1. Communication templates and notifications
            • 2. Omnichannel support processes
              - Case and ticket handling
              • 1. Creation, routing, and assignment rules
                • 2. SLAs and escalation management
                  Topic 4: Reporting and Analytics- Service analytics
                  • 1. Dashboards and KPIs
                    • 2. Operational reporting
                      Topic 5: Oracle Fusion Service Overview- Service Configuration Basics
                      • 1. Security roles and access control
                        • 2. Basic setup and administration
                          - Core Service Architecture
                          • 1. Fusion Service data model and components
                            • 2. Service request lifecycle management
                              Topic 6: Integrations and Extensions- Integration capabilities
                              • 1. REST APIs and integration flows
                                • 2. Third-party system integration

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q66-Q71):

                                  NEW QUESTION # 66
                                  Identify three considerations before starting the configuration of assignment rules to service requests.

                                  Answer: A,B,E


                                  NEW QUESTION # 67
                                  You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
                                  In which way can you enable the service requests to be shareable on Oracle Social Network?

                                  Answer: A


                                  NEW QUESTION # 68
                                  Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
                                  Which option allows the customer to address the problem, so that all users can get articles in their native language?

                                  Answer: D


                                  NEW QUESTION # 69
                                  You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
                                  Which is the main reason for this issue?

                                  Answer: D


                                  NEW QUESTION # 70
                                  You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
                                  Which three options achieve your customer's requirement?

                                  Answer: B,C,D


                                  NEW QUESTION # 71
                                  ......

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