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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Topic 2: Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Topic 3: Service Request Management	- Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Topic 4: Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Topic 5: Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Topic 6: Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q66-Q71):

NEW QUESTION # 66
Identify three considerations before starting the configuration of assignment rules to service requests.

A. the candidates of queues to use as criteria for your rule assignments
B. the rule sets you want to create and the rules to include in each rule set
C. the attributes of queues to use as criteria for your rule assignments
D. the attributes of service requests to use as criteria for your rule assignments
E. the candidates of service requests to use as criteria for your rule assignments

Answer: A,B,E

NEW QUESTION # 67
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
B. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
C. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

Answer: A

NEW QUESTION # 68
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
B. Modify the original base locales of the articles to match the target language.
C. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
D. Enable new locales for the languages to be used and provision designated users to translate the articles.

Answer: D

NEW QUESTION # 69
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A. The environment was not provisioned correctly and the service module is missing.
B. There are no specific e-mail tasks available.
C. The team members don't have the Email Administrator Role provisioned.
D. The team members have not established the e-mail feature on the Offerings page.

Answer: D

NEW QUESTION # 70
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available internally to agents as part of the Service Request Knowledge Panel.
B. Make them available to employees and agents via My Knowledge.
C. Make them available externally to customers via My Digital Customer Service (DCS).
D. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
E. Make them available to external users by giving them access to the internal "My Knowledge" page.

Answer: B,C,D

NEW QUESTION # 71
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