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Salesforce Health-Cloud-Accredited-Professional Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Clinical Data Model and Interoperability20%- Understand the clinical data model
- Configure clinical objects and relationships
- Explain interoperability and FHIR integration
Topic 2: Health Cloud Analytics and Reporting15%- Implement clinical analytics
- Configure Health Cloud reports and dashboards
- Utilize Health Cloud for operational insights
Topic 3: Provider Relationship Management15%- Configure provider network management
- Manage referral management
- Implement provider search and matching
Topic 4: Patient Engagement and Clinical Operations30%- Configure patient timelines and milestones
- Configure patient management workflows
- Manage clinical encounters and assessments
- Implement care plans and care teams
Topic 5: Health Cloud Basics and Administration20%- Explain the capabilities of Health Cloud
- Configure Health Cloud settings and custom metadata
- Manage Health Cloud permissions and sharing

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Salesforce Health Cloud Accredited Professional Sample Questions (Q17-Q22):

NEW QUESTION # 17
A payer is implementing Health Cloud and wants to leverage predefined rules for its prior authorization request review process. The payer would like to leverage out-of-the-box Health Cloud functionality to drive speed to value.
Which prebuilt feature should a consultant recommend the payer leverage?

Answer: A

Explanation:
For a payer implementing Health Cloud, leveraging predefined rules for prior authorization reviews can significantly improve efficiency and speed. Salesforce Health Cloud provides Expression Set Templates as an out-of-the-box feature to achieve this.
* Predefined Rules:
* Expression Set Templates come with prebuilt rule sets that can evaluate conditions, making them ideal for automating prior authorization request reviews.
* Customizable Logic:
* While they provide predefined logic, templates can also be customized to align with specific payer policies or regulatory requirements.
* Faster Implementation:
* Using out-of-the-box templates accelerates time-to-value, as they require minimal configuration compared to building rules from scratch.
* A. Integration Procedures: Focuses on data integration and server-side processing but does not address predefined rules for authorization reviews.
* C. FlexCards: Provides UI components for displaying information but does not support rule evaluation.
* D. OmniScript Templates: Useful for guided workflows but not specifically for predefined rule management.
References:
Expression Sets in Salesforce Health Cloud


NEW QUESTION # 18
An external provider wants to get a patient's allergy information from Bloomington Caregivers' Health Cloud system. Which Health Cloud API should a consultant recommend?

Answer: A

Explanation:
To get a patient's allergy information from Bloomington Caregivers' Health Cloud system, an external provider should use the Interoperability API. This API allows external systems to access and exchange clinical data with Health Cloud using FHIR standards. The Interoperability API supports various FHIR resources, including AllergyIntolerance, which represents a patient's allergic or intolerant reaction to a substance1. AllergyMedication API, Patient Healthcare API, or Clinical Summary Healthcare API are not APIs that exist in Health Cloud.


NEW QUESTION # 19
Bloomington Caregivers want to offer its patients remote monitoring to bring data from patient devices into Health Cloud.
Which set of records should an administrator populate to implement this functionality?

Answer: C

Explanation:
To enable Bloomington Caregivers to offer remote monitoring and integrate patient device data into Salesforce Health Cloud, an administrator should configure the following records:
* Units of Measure:
* Purpose: Define the measurement units for various health metrics (e.g., kilograms for weight, mmHg for blood pressure).
* Configuration: Create records in the UnitOfMeasure object to standardize how data from patient devices is interpreted and displayed.
* Remote Monitoring Device Types:
* Purpose: Catalog the types of devices patients use for remote monitoring (e.g., glucometers, heart rate monitors).
* Configuration: Define device types to manage and organize incoming data effectively.
* Care Observations:
* Purpose: Record and store the health metrics and observations collected from patient devices.
* Configuration: Utilize the CareObservation object to capture data such as blood glucose readings or heart rate measurements.
* Code Sets:
* Purpose: Standardize the types of health metrics being monitored (e.g., defining what constitutes a blood glucose measurement).
* Configuration: Create code sets to ensure consistency in data categorization and reporting.
Implementation Steps:
* Set Up Remote Monitoring in Health Cloud:
* Navigate to Health Cloud settings to configure remote monitoring features.
* Create code sets for each health metric to be monitored.
* Define units of measure corresponding to these code sets.
* Establish care observations to capture and store incoming data.
* Configure remote monitoring device types to manage various patient devices.
By setting up these records, Bloomington Caregivers can effectively implement remote monitoring, allowing seamless integration of patient device data into Health Cloud. This setup facilitates real-time health data tracking, enhancing patient care and engagement.
References:
Set Up Remote Monitoring in Health Cloud
Remote Monitoring and Device Registration Data Model


NEW QUESTION # 20
Which Three items can be a Life Science company track about a Care Programs using Program Management?
(Choose Three. (Repeated question)

Answer: A,D,E


NEW QUESTION # 21
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?

Answer: B

Explanation:
To streamline caller authentication and reduce manual processes for Contact Center agents, Bloomington Caregivers can utilize the "Verify Customer Identity Process Flow" feature in Salesforce Health Cloud.
Verify Customer Identity Process Flow:
This out-of-the-box feature enables agents to verify a caller's identity before processing requests involving sensitive information, ensuring compliance with regulations such as HIPAA.
Salesforce
Key Components:
Identity Verification Flow: A guided process that prompts agents to ask callers specific verification questions, such as date of birth, address, or other identifying information. This ensures that only authorized individuals access sensitive health information.
Salesforce
Utility Bar Integration: The verification flow can be embedded in the utility bar of the Health Cloud console, providing agents with quick access during calls. This integration streamlines the verification process, reducing the time and effort required for authentication.
Salesforce
Implementation Steps:
Customize Verification Questions: Administrators can tailor the verification questions to align with organizational policies and the types of information available in patient records. This customization ensures that the verification process is both effective and relevant.
Salesforce
Embed the Verification Flow: Add the Verify Caller Identity flow to the utility bar or relevant record pages within the Health Cloud console. This placement allows agents to initiate the verification process seamlessly during interactions with callers.
Salesforce
Agent Training: Provide training to Contact Center agents on using the verification process flow, emphasizing the importance of verifying caller identity to protect personal health information and comply with regulatory requirements.
Benefits:
Enhanced Security: Ensures that sensitive health information is disclosed only to verified individuals, protecting patient privacy.
Regulatory Compliance: Assists in adhering to healthcare regulations, such as HIPAA, by implementing standardized verification procedures.
Operational Efficiency: Reduces manual verification processes, allowing agents to focus on providing quality service to callers.
By implementing the Verify Customer Identity Process Flow, Bloomington Caregivers can enhance the security and efficiency of their Contact Center operations, ensuring that patient information is handled with the utmost care and in compliance with regulatory standards.
Reference:
Verify the Caller
Protect Health Information by Verifying Caller Identity


NEW QUESTION # 22
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