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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Service Request Management	25%	- SR creation, lifecycle and processing - Service catalog and entitlements - SR categories, assignment rules and routing - Milestones and action plans
Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Digital Customer Service (DCS)	20%	- Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization
Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - SmartText, hotkeys and audit features - Application Composer and extensions
Omnichannel Communications	15%	- Work routing and queue setup - Email, chat and CTI configuration - Media toolbar and agent notifications

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q33-Q38):

NEW QUESTION # 33
Which three statements are true about building Digital Customer Service (DCS) applications?

A. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
B. Many DCS applications can be active in production at the same time.
C. Only one version of a DCS application can be active in production at any time.
D. DCS application can be embedded in other sites.

Answer: A,C,D

NEW QUESTION # 34
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A. Lock the Profile Option for editing.
B. Unlock and publish the new selected profile value.
C. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
D. Modify the Profile Value and save.
E. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
F. Select View > Detach.

Answer: B,C,D

NEW QUESTION # 35
Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

Answer: D

NEW QUESTION # 36
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the users of the roles who have the "delete activities" access.
B. Remove the "delete activities" privilege from all the roles for users who have this access.
C. Remove the "delete activities" button from all pages used by the users who have this access.
D. Remove the "delete activities" role from all the users who have this role.

Answer: A

NEW QUESTION # 37
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A. Manage Service Request Products
B. Manage Service Request Categories
C. Manage Service Request Severities
D. Manage Service Request Resolutions
E. Manage Service Request Queue
F. Manage Service Request Status Values

Answer: A,B,E,F

NEW QUESTION # 38
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