700-805 Official Cert Guide - Key 700-805 Concepts

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Cisco Renewals Manager exam is an important certification for professionals who work in customer-facing roles in the technology industry. By demonstrating their knowledge and skills in managing customer contracts and renewals, certified professionals can help their organizations build stronger relationships with customers and drive long-term success.
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Key 700-805 Concepts - Test 700-805 Valid
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| Topic | Details |
|---|
| Topic 1 | - Identify recommended actions for contract success
- Describe the customer’s procurement process
- Explain Smart Accounts and Smart Licensing
|
| Topic 2 | - Identify steps to process exceptions or non-standard elements of a renewal quote
- Assess the financial and service impacts of on-time and delayed renews
|
| Topic 3 | - Explain the deal management (example: CCW) process
- Describe the components of a Success Plan
|
| Topic 4 | - Identify the RM responsibilities within the Success Plan
- Describe the key recurring revenue financial terms
|
| Topic 5 | - Perform an end-to-end renewals motion with the customer, in a partnership with the account team
|
Cisco Renewals Manager certification is a valuable certification for IT professionals who want to demonstrate their expertise in managing and renewing Cisco solutions. The Cisco 700-805: Cisco Renewals Manager exam is the certification exam for the certification and tests the individual's knowledge and skills in managing Cisco solutions. To prepare for the exam, individuals can take advantage of Cisco's training resources, including online courses, instructor-led training, and study guides.
Cisco Renewals Manager Sample Questions (Q84-Q89):
NEW QUESTION # 84
What does the Customer Experience Lifecycle approach enable partners to do?
- A. guarantee an upsell
- B. deliver customer business outcomes
- C. eliminate all problems
- D. provide technical support
Answer: B
NEW QUESTION # 85
Which action should a Renewals Manager take first?
- A. Meet and confirm the AM, CSS, CSM and their resources
- B. Meet the customer and perform a renewals diagnosis
- C. Assign an RS to priority accounts
- D. Download contract data and develop a renewals strategy
Answer: D
Explanation:
the first action that a Renewals Manager should take is to download contract data and develop a renewals strategy, which involves:
* Using tools such as TPV, icebreaker, or CCW-R to access and analyze contract data
* Segmenting contracts based on their size, complexity, expiration date, product coverage, etc.
* Defining objectives, actions, timelines, and resources for each segment
* Aligning with the account team on the renewals strategy and value proposition
NEW QUESTION # 86
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
- A. Change Customer Address
- B. View and manage their contracts
- C. Order new services
- D. Set up billing
- E. Download hardware, software and services datasheets
Answer: B,C
NEW QUESTION # 87
Which licensing model represents the highest value?
- A. Enterprise Agreements
- B. Pay as you go
- C. Transactional
- D. Subscription
Answer: A
NEW QUESTION # 88
Which factor is the appropriate basis for determining whether an account requires high-touch engagement versus digital motion management?
- A. The length of the customer relationship
- B. The contract value, complexity, and risk profile
- C. The account ' s geographic location
- D. The customer ' s preferred communication channel
Answer: B
Explanation:
The appropriate engagement model should be determined by the economic importance, complexity, and renewal risk associated with the account. A high-touch motion is justified when the renewal has substantial contract value, multiple stakeholders, complex commercial or technical dependencies, or elevated risk.
Conversely, lower-value and lower-complexity renewals with limited risk are better candidates for scalable digital engagement.
Cisco's current Renewals Manager v2.0 (700-805) blueprint explicitly requires the RM to determine the appropriate high-touch versus digital engagement motion based on customer signals. In practice, those signals include factors such as renewal value, complexity, customer health, adoption status, commercial risk, and the amount of human intervention required to achieve a successful outcome.
Option B may influence how communications are delivered, but channel preference alone does not determine the operating model. A customer preferring email could still require high-touch management if the renewal is strategically important or high risk. Option C is not an appropriate segmentation criterion; geographic location does not inherently determine renewal complexity. Option D is also insufficient because a long-standing customer may still have either a simple, low-risk renewal or a highly complex strategic renewal.
The RM should therefore use a risk- and value-based segmentation model, balancing the cost of human engagement against the potential revenue exposure and complexity of execution.
Therefore, A is correct.
NEW QUESTION # 89
......
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