Salesforce-Communications-Cloud Exam Materials | Salesforce-Communications-Cloud Reliable Dumps

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Fulfilment & Provisioning	20%	- Service activation processes - Resource pool management - Fulfilment order orchestration - Inventory and allocation
Order Management	20%	- Pricing and bundled offerings - Product catalog management - Omni API and Order Capture - Order lifecycle management
Billing & Revenue Management	20%	- Invoice generation and management - Billing architecture and processes - Revenue recognition concepts - Usage-based billing
Analytics & Reporting	15%	- Communications Cloud analytics capabilities - Key metrics and dashboards - Reporting for operations and finance
Salesforce Communications Cloud Overview	10%	- Use cases and customer benefits - Core components and architecture - Communications Cloud value proposition and capabilities
Product Catalog Management	15%	- Service characteristics and resource specifications - Offerings and pricing strategies - Defining products and services

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q24-Q29):

NEW QUESTION # 24
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A. Use the integration procedure to manage the various task that technician need to undertake
B. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
C. Use call out to fully automate the flow so that no manual steps are required
D. Use data raptor to assist with integration and introduce several manual task into the flow.

Answer: B

NEW QUESTION # 25
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
B. Inform the business that data migration is completed and errors resolved in development
C. Raise support case to retrieve a data load report to summarize the data load.
D. Analyze and resolve any errors that were encountered and perform additional data load for any failed records

Answer: A,D

NEW QUESTION # 26
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A. Create an attribute on business internet offers and use attribute based pricing
B. Create price list and price list entries associated with context Rules per region
C. Create price list per region and use context Rules to determine the correct Price List
D. Create base price list and multiple child price list per region

Answer: B

NEW QUESTION # 27
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A. User, Person Account, Billing Account, Service Account, Contacts, Assets.
B. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
C. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
D. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets

Answer: A

Explanation:
When migrating B2C customers and their services into Salesforce Communications Cloud, the sequence of entity migration is crucial for maintaining data integrity and relationships. The recommended sequence starts with User and Person Account migration, ensuring that all customer-related information is correctly aligned.
Following this, Billing Accounts and Service Accounts should be migrated to set up the financial and service structures. Contacts come next as they are associated with Accounts. Lastly, Assets are migrated as they represent the subscribed products and services. This sequence ensures a smooth transition of customer service data into Communications Cloud.References:Salesforce Communications Cloud migration best practices and data model documentation.

NEW QUESTION # 28
What are the 3 keys inputs used by order management to determine the output of MACD order.

A. Order and order item details
B. Commercial and technical product configurations
C. Quote and quote line items records
D. Assets and inventory item records
E. Fulfillment request and fulfillment request line records

Answer: A,B,D

NEW QUESTION # 29
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