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ServiceNow CIS-ITSM Exam Syllabus Topics:

Section	Objectives
ITSM Foundation and Platform Concepts	- ServiceNow platform architecture and navigation - ITSM application overview
Request Fulfillment and Service Catalog	- Request lifecycle management - Catalog items and workflows
ITSM Reporting and Performance	- Metrics and KPI tracking - Basic reporting and dashboards
CMDB and Service Mapping Concepts	- Service dependencies overview - CMDB structure and relationships
Incident Management	- Incident lifecycle and configuration - SLAs, assignments, and escalation
Knowledge Management	- Publishing and lifecycle processes - Knowledge article creation and governance
Problem Management	- Problem identification and root cause analysis - Known errors and workarounds
Change Management	- Approval and risk management - Change types and workflows

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Our ServiceNow Certified Implementation Specialist - IT Service Management web-based practice test software has all the specifications of the desktop Certified Implementation Specialist - IT Service Management practice exam software. This web-based Certified Implementation Specialist - IT Service Management (CIS-ITSM) practice test software doesn't need any installation or plugins. You can attempt the ServiceNow Certified Implementation Specialist - IT Service Management web-based practice test using Chrome, Firefox, Opera, Internet Explorer, or ServiceNow Edge. Our browser-based Certified Implementation Specialist - IT Service Management (CIS-ITSM) practice exam software is also compatible with Windows, Mac, Linux, Android, and iOS.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q130-Q135):

NEW QUESTION # 130
What defines the required approvals and the associated conditions for a change model?

A. A change approval lifecycle flow
B. A change model ' s slate transitions
C. A change model approval definition
D. A change approval policy

Answer: D

NEW QUESTION # 131
How do you make an article visible in the featured content section?

A. Add a new record to "Knowledge Base Featured" table.
B. Add the article to the featured content related list in a knowledge base.
C. Select the Featured check box in the article.
D. Add a new record to the "Featured Content" table.

Answer: B

Explanation:
Explanation/Reference:

NEW QUESTION # 132
In Change management, what allows customers to define condition based flows for a fit for purpose model?

A. State Flows
B. State Transition Models
C. Conditional Change Models
D. Workflows 2 0

Answer: B

Explanation:
ServiceNow ' s baseline implementation supports B. State Transition Models, so the answer is B. Change Management uses models, model states, state-transition conditions, flows, approval policies, risk controls, conflict detection, change tasks, CI relationships, and access criteria to implement controlled change lifecycles. The model defines the fit-for-purpose process while supporting automation without requiring direct modification of protected baseline logic. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. Workflows 2 0; C.
Conditional Change Models; D. State Flows. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Change Management; baseline configuration; roles and access; lifecycle and automation behavior.

NEW QUESTION # 133
The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.
What advice do you give regarding SLAs on Problem records?

A. SLAs are essential to problem management, as support specialists need to quickly identify root causes
B. SLAs are be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take
C. SLAs re recommended in the ITIL framework for problem management
D. SLAs are available for problem management, but require custom code

Answer: B

Explanation:
https://docs.servicenow.com/ja-JP/bundle/utah-it-service-management/page/product/problem-management
/concept/c_ProblemManagementProcess.html

NEW QUESTION # 134
Article Versioning can be enabled by setting the property "Enable article versioning feature" to Yes.

A. True
B. False

Answer: A

NEW QUESTION # 135
......

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