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| Section | Weight | Objectives |
|---|---|---|
| Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| UX Fundamentals | 16% | - Usability and Information Architecture - Human-Centered Design Principles - Accessibility and Inclusive Design - Branding and Visual Design Impact |
| Salesforce Platform UX Implementation | - Declarative UX Configuration - Mobile UX and Responsive Design - Lightning Design System (SLDS) | |
| Discovery | 13% | - Salesforce UX Personas and Processes - User Needs and Requirements Gathering - Research Methods and Tools - Business Value of Salesforce UX |
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NEW QUESTION # 19
Cloud Kicks is going to conduct surveys with users to better understand their purchasing habits. Their UX Designer wants to get the most accurate view of customers' purchasing behaviors using these research methods. Which response bias should the designer be aware of when trying to avoid positively skewed results?
Answer: C
Explanation:
The correct answer is B. Acquiescence Bias, as keyed in the uploaded study guide.
The scenario concerns survey responses that could become positively skewed. The study guide identifies acquiescence bias as the response bias the UX Designer should watch for in that situation.
Acquiescence bias refers to the tendency of respondents to agree with statements or provide affirmative responses rather than expressing their actual position with complete independence. In a survey about purchasing behavior, this can produce an artificially positive result if the questions are framed in a way that invites agreement.
Option A, Objectivity Bias, is not the response bias selected by the study guide for this scenario.
Option C, Recency Bias, concerns disproportionate influence from more recent experiences or information rather than a tendency to provide agreeable or positive responses.
The practical research lesson is that survey questions must be designed so they do not encourage respondents toward a favorable answer. Neutral wording and balanced response structures help the designer obtain a more accurate picture of user behavior.
Accordingly, the source identifies Acquiescence Bias as the primary concern when avoiding positively skewed survey results.
Study Guide reference/topics: Acquiescence Bias, surveys, response bias, research validity, Testing.
NEW QUESTION # 20
Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK's UX Designer has identified that dynamic dashboards could be a useful tool to improve orgusability and experience.
How many different dynamic dashboards could they create?
Answer: B
Explanation:
According to the Salesforce documentation, the number of dynamic dashboards that an organization can have depends on the edition of Salesforce that they are using. A dynamic dashboard is a dashboard that runs using the security settings of the user viewing the dashboard, so that each user sees the data according to their own access level. Dynamic dashboards are useful for sharing one common set of dashboard components to users with different levels of access, without having to create separate dashboards for each user or role. The documentation states that:
Enterprise Edition can use up to 5 dynamic dashboards
Unlimited and Performance Edition can use up to 10 dynamic dashboards
Developer Edition can use up to 3 dynamic dashboards
Additional dynamic dashboards may be available for purchase
Therefore, since Cloud Kicks has an Unlimited Edition Salesforce org, they can create up to 10 different dynamic dashboards1Taking Advantage of Dynamic Dashboards | Salesforce Developers
NEW QUESTION # 21
Cloud Kicks (CK) wants to integrate learning in the flow of work and is considering using In-App Learning functionality. CK wants to assign learning content to employees as part of its onboarding process.
Which two features could be assignedto learners? Choose 2 answers
Answer: B,D
Explanation:
CK can assign learning content to employees using In-App Learning functionality in the following two ways:
Trailmixes: Trailmixes are custom learning paths that can include modules, projects, trails, and even external links. CK can create and assign trailmixes to learners based on their roles, goals, or interests. Learners can access trailmixes from the Learning Home or the Guidance Center in Salesforce.
Modules/Badges: Modules are units of instruction that cover specific topics and skills. Badges are earned by completing modules or projects. CK can assign modules or badges to learners to help them learn specific features or functionalities in Salesforce. Learners can access modules or badges from the Learning Home or the Guidance Center in Salesforce.Reference:
In-App Guidance in Lightning Experience
Learn MOAR in Spring '21 with In-App Learning
Enable Users to Learn in the Flow of Work
NEW QUESTION # 22
An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers
Answer: B,D,E
Explanation:
These are three of the four core principles of Web Content Accessibility Guidelines (WCAG), which provide a set of standards and best practices for making web content accessible to people with disabilities. The fourth principle isPerceivable, which means that the information and user interface components must be presented in ways that users can perceive. The principles are further divided into 13 guidelines and three levels of conformance (A, AA, and AAA).Reference:
[Web Content Accessibility Guidelines (WCAG) Overview]
[WCAG 2.1 at a Glance]
NEW QUESTION # 23
A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants. What should the UX Designer consider while presenting the findings?
Answer: C
Explanation:
The correct answer is A. Be specific about the issues testers encountered, as stated in the uploaded study guide.
Usability findings become actionable when stakeholders understand exactly what happened, where it happened, and how it affected the participant's ability to complete the task. Specific descriptions therefore provide a stronger basis for design and development decisions than vague observations such as "users found the page confusing." Option B recommends excluding issues merely because they were already known. Existing problems encountered again during testing can still be meaningful evidence about their impact on users, so selectively omitting them would weaken the representation of the session.
Option C proposes identifying participants by name. The study guide does not support that approach; participant identities are not necessary for communicating the usability problem itself.
The broader testing principle is to translate observations into precise findings that the product team can understand and act upon. A specific finding connects the observed problem to the relevant part of the experience rather than leaving stakeholders to interpret ambiguous research notes.
Accordingly, the study guide prioritizes clear, concrete reporting of encountered issues.
Study Guide reference/topics: Usability Testing, reporting findings, research observations, actionable UX findings, Testing.
NEW QUESTION # 24
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